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How Online Patient-Provider Communication Impacts Quality of Life: Examining the Role of Patient-Centered Care and Health Competence
Liu, Piper Liping1; Yeo, Tien Ee Dominic2
2023-02-23
Source PublicationHealth Communication
ISSN1041-0236
Volume38Issue:3Pages:562 - 567
Abstract

The question of how patient-provider communication affects health outcomes has been a longstanding concern for health communication scholarship and practice. As patient-provider communication becomes increasingly mediated by digital technologies, much research has sought to compare online patient-provider communication (OPPC) with that conducted in-person, weighing its relative merits against its costs and barriers. This line of inquiry has mostly focused on the comparative benefits of OPPC for service delivery with little attempt to link these benefits to the wider health implications of OPPC. Consequently, the mechanisms that explain the impacts of OPPC on patients’ overall wellbeing have been underexamined. Through a survey of 681 participants in China, this study examined the direct and indirect pathways between OPPC and quality of life (i.e., sleep, exercise, social activities, and psychological wellbeing). Our results demonstrate statistically significant direct relationships between OPPC and the four quality-of-life constructs examined as well as the mediation effects of patient-centered care and health competence in these relationships. The findings call for greater attention to the longer-term contributions of OPPC in empowering patients, especially those who are underserved by the healthcare system.

DOI10.1080/10410236.2021.1961971
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaCommunication ; Health Care Sciences & Services
WOS SubjectCommunication ; Health Policy & Services
WOS IDWOS:000680303000001
PublisherROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD2-4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND
Scopus ID2-s2.0-85111741295
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionUniversity of Macau
Affiliation1.Department of Communication, University of Macau, Macao
2.Department of Communication Studies, Hong Kong Baptist University, Hong Kong
First Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Liu, Piper Liping,Yeo, Tien Ee Dominic. How Online Patient-Provider Communication Impacts Quality of Life: Examining the Role of Patient-Centered Care and Health Competence[J]. Health Communication, 2023, 38(3), 562 - 567.
APA Liu, Piper Liping., & Yeo, Tien Ee Dominic (2023). How Online Patient-Provider Communication Impacts Quality of Life: Examining the Role of Patient-Centered Care and Health Competence. Health Communication, 38(3), 562 - 567.
MLA Liu, Piper Liping,et al."How Online Patient-Provider Communication Impacts Quality of Life: Examining the Role of Patient-Centered Care and Health Competence".Health Communication 38.3(2023):562 - 567.
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