Residential College | false |
Status | 已發表Published |
Loose lips sink ships: The double-edged effect of distributor voice on channel relationship performance | |
Mandi E1; Xiaoyun Chen2; Kevin Zheng Zhou3; Chuang Zhang1 | |
2022-04-01 | |
Source Publication | Industrial Marketing Management |
ABS Journal Level | 3 |
ISSN | 0019-8501 |
Volume | 102Pages:141-152 |
Abstract | Improving channel relationships is critical for marketers aiming to strategically manage and motivate their distribution partners. In this study, we explore distributor voice as an extra-role behavior and its influence on channel relationship quality. We propose that this behavior has a curvilinear effect on channel relationship quality, and such effect is conditional on channel interdependence and the presence of an opportunistic atmosphere between channel members. From a sample of 191 distributors in China, we find that distributor voice has an inverted U-shaped effect on channel relationship quality. This effect becomes stronger with high levels of channel interdependence or low levels of opportunism between distributors and suppliers. We also discuss the theoretical and practical implications of our findings. |
Keyword | Channel Opportunism Channel Relationship Quality Interdependence Sensemaking Voice Behavior |
DOI | 10.1016/j.indmarman.2022.01.005 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Business & Economics |
WOS Subject | Business ; Management |
WOS ID | WOS:000820328700004 |
Scopus ID | 2-s2.0-85123023826 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF MANAGEMENT AND MARKETING |
Corresponding Author | Xiaoyun Chen |
Affiliation | 1.Department of Marketing, Dongbei University of Finance and Economic, Dalian, No.217 JianShan St, China 2.Management, Faculty of Business Administration University of Macau, Taipa, E22, Avenida da Universidade, China 3.Strategy and International Business, HKU Business School, University of Hong Kong, Pokfulam, Hong Kong |
Corresponding Author Affilication | Faculty of Business Administration |
Recommended Citation GB/T 7714 | Mandi E,Xiaoyun Chen,Kevin Zheng Zhou,et al. Loose lips sink ships: The double-edged effect of distributor voice on channel relationship performance[J]. Industrial Marketing Management, 2022, 102, 141-152. |
APA | Mandi E., Xiaoyun Chen., Kevin Zheng Zhou., & Chuang Zhang (2022). Loose lips sink ships: The double-edged effect of distributor voice on channel relationship performance. Industrial Marketing Management, 102, 141-152. |
MLA | Mandi E,et al."Loose lips sink ships: The double-edged effect of distributor voice on channel relationship performance".Industrial Marketing Management 102(2022):141-152. |
Files in This Item: | There are no files associated with this item. |
Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.
Edit Comment