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Loose lips sink ships: The double-edged effect of distributor voice on channel relationship performance
Mandi E1; Xiaoyun Chen2; Kevin Zheng Zhou3; Chuang Zhang1
2022-04-01
Source PublicationIndustrial Marketing Management
ABS Journal Level3
ISSN0019-8501
Volume102Pages:141-152
Abstract

Improving channel relationships is critical for marketers aiming to strategically manage and motivate their distribution partners. In this study, we explore distributor voice as an extra-role behavior and its influence on channel relationship quality. We propose that this behavior has a curvilinear effect on channel relationship quality, and such effect is conditional on channel interdependence and the presence of an opportunistic atmosphere between channel members. From a sample of 191 distributors in China, we find that distributor voice has an inverted U-shaped effect on channel relationship quality. This effect becomes stronger with high levels of channel interdependence or low levels of opportunism between distributors and suppliers. We also discuss the theoretical and practical implications of our findings.

KeywordChannel Opportunism Channel Relationship Quality Interdependence Sensemaking Voice Behavior
DOI10.1016/j.indmarman.2022.01.005
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaBusiness & Economics
WOS SubjectBusiness ; Management
WOS IDWOS:000820328700004
Scopus ID2-s2.0-85123023826
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding AuthorXiaoyun Chen
Affiliation1.Department of Marketing, Dongbei University of Finance and Economic, Dalian, No.217 JianShan St, China
2.Management, Faculty of Business Administration University of Macau, Taipa, E22, Avenida da Universidade, China
3.Strategy and International Business, HKU Business School, University of Hong Kong, Pokfulam, Hong Kong
Corresponding Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Mandi E,Xiaoyun Chen,Kevin Zheng Zhou,et al. Loose lips sink ships: The double-edged effect of distributor voice on channel relationship performance[J]. Industrial Marketing Management, 2022, 102, 141-152.
APA Mandi E., Xiaoyun Chen., Kevin Zheng Zhou., & Chuang Zhang (2022). Loose lips sink ships: The double-edged effect of distributor voice on channel relationship performance. Industrial Marketing Management, 102, 141-152.
MLA Mandi E,et al."Loose lips sink ships: The double-edged effect of distributor voice on channel relationship performance".Industrial Marketing Management 102(2022):141-152.
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