Residential College | false |
Status | 已發表Published |
Tourist misbehavior: Psychological closeness to fellow consumers and informal social control | |
Wan, Lisa C.1; Hui, Michael K.2; Qiu, Yao (Chloe)1 | |
2021-04-01 | |
Source Publication | Tourism Management |
ABS Journal Level | 4 |
ISSN | 0261-5177 |
Volume | 83Pages:104258 |
Abstract | The challenge of tourist misbehavior has drawn increasing attention from academic researchers and practitioners in the hospitality and tourism sector. Drawing on the concepts of psychological closeness and the perceived certainty of informal social control, this paper proposes that tourists (vs. non-tourists) are more inclined to misbehave in a given service situation because they feel less close to fellow consumers sharing the same service environment and perceive a lower likelihood of disapproval from them. However, personal implication (i.e., the extent to which fellow consumers suffer directly or indirectly from the misbehavior of the focal consumer) mitigates the effect of tourist status on the intention to misbehave. The results from three experiments confirm these arguments and show that the perceived certainty of informal social control (i.e., the perceived likelihood of disapproval) is a mediator that explains the interactive effects of tourist status and personal implication on intention to misbehave. |
Keyword | Informal Social Control Personal Implication Psychological Closeness Tourist Misbehavior |
DOI | 10.1016/j.tourman.2020.104258 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Environmental Sciences & Ecology ; Social Sciences - Other Topics ; Business & Economics |
WOS Subject | Environmental Studies ; Hospitality, Leisure, Sport & Tourism ; Management |
WOS ID | WOS:000596370300012 |
Publisher | ELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND |
Scopus ID | 2-s2.0-85096494048 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF MANAGEMENT AND MARKETING Faculty of Business Administration |
Corresponding Author | Wan, Lisa C. |
Affiliation | 1.CUHK Business School, The Chinese University of Hong Kong, Shatin, Hong Kong 2.Department of Management and Marketing, Faculty of Business Administration, University of Macau, Shatin, Hong Kong |
Recommended Citation GB/T 7714 | Wan, Lisa C.,Hui, Michael K.,Qiu, Yao . Tourist misbehavior: Psychological closeness to fellow consumers and informal social control[J]. Tourism Management, 2021, 83, 104258. |
APA | Wan, Lisa C.., Hui, Michael K.., & Qiu, Yao (2021). Tourist misbehavior: Psychological closeness to fellow consumers and informal social control. Tourism Management, 83, 104258. |
MLA | Wan, Lisa C.,et al."Tourist misbehavior: Psychological closeness to fellow consumers and informal social control".Tourism Management 83(2021):104258. |
Files in This Item: | There are no files associated with this item. |
Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.
Edit Comment