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Tourist misbehavior: Psychological closeness to fellow consumers and informal social control
Wan, Lisa C.1; Hui, Michael K.2; Qiu, Yao (Chloe)1
2021-04-01
Source PublicationTourism Management
ABS Journal Level4
ISSN0261-5177
Volume83Pages:104258
Abstract

The challenge of tourist misbehavior has drawn increasing attention from academic researchers and practitioners in the hospitality and tourism sector. Drawing on the concepts of psychological closeness and the perceived certainty of informal social control, this paper proposes that tourists (vs. non-tourists) are more inclined to misbehave in a given service situation because they feel less close to fellow consumers sharing the same service environment and perceive a lower likelihood of disapproval from them. However, personal implication (i.e., the extent to which fellow consumers suffer directly or indirectly from the misbehavior of the focal consumer) mitigates the effect of tourist status on the intention to misbehave. The results from three experiments confirm these arguments and show that the perceived certainty of informal social control (i.e., the perceived likelihood of disapproval) is a mediator that explains the interactive effects of tourist status and personal implication on intention to misbehave.

KeywordInformal Social Control Personal Implication Psychological Closeness Tourist Misbehavior
DOI10.1016/j.tourman.2020.104258
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaEnvironmental Sciences & Ecology ; Social Sciences - Other Topics ; Business & Economics
WOS SubjectEnvironmental Studies ; Hospitality, Leisure, Sport & Tourism ; Management
WOS IDWOS:000596370300012
PublisherELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND
Scopus ID2-s2.0-85096494048
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Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF MANAGEMENT AND MARKETING
Faculty of Business Administration
Corresponding AuthorWan, Lisa C.
Affiliation1.CUHK Business School, The Chinese University of Hong Kong, Shatin, Hong Kong
2.Department of Management and Marketing, Faculty of Business Administration, University of Macau, Shatin, Hong Kong
Recommended Citation
GB/T 7714
Wan, Lisa C.,Hui, Michael K.,Qiu, Yao . Tourist misbehavior: Psychological closeness to fellow consumers and informal social control[J]. Tourism Management, 2021, 83, 104258.
APA Wan, Lisa C.., Hui, Michael K.., & Qiu, Yao (2021). Tourist misbehavior: Psychological closeness to fellow consumers and informal social control. Tourism Management, 83, 104258.
MLA Wan, Lisa C.,et al."Tourist misbehavior: Psychological closeness to fellow consumers and informal social control".Tourism Management 83(2021):104258.
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