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Improving Brand Loyalty through Social Media Marketing: Is It Possible? An empirical study of S-O-R paradigm
Zichen Wang1; Tanapol Kortana1; Wenzhi Kuang2
2020-12-07
Conference Name2020 International Conference on Energy Big Data and Low-carbon Development Management, EBLDM 2020
Source PublicationE3S Web of Conferences
Volume214
Pages01039
Conference Date18-20 December 2020
Conference PlaceNanjing, China
CountryChina
Abstract

In this study, a questionnaire survey was conducted by the consumers who purchasing Huawei mobile phones in China under the social media environment as the test subjects. At present, research on self-congruence with brands is still centered offline, so this research aims to broaden the scope of the self- concept exploration to consider the role of self-congruence with brands in the network, besides, to explore that how social media marketing affects the brand loyalty of customers, and whether it will be affected by self-congruence. At the same time, based on the S-O-R theory, a research framework containing six hypotheses was proposed through this study. All hypotheses were supported after data analysis by using SPSS 25, nevertheless, management implications were proposed based on the research conclusions.

DOI10.1051/e3sconf/202021401039
URLView the original
Language英語English
Scopus ID2-s2.0-85097840029
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Citation statistics
Document TypeConference paper
CollectionFaculty of Social Sciences
Affiliation1.College of Innovation Management Suan Sunandha Rajabhat University Bangkok, Thailand
2.Faculty of Social Science University of Macau Macau, China
Recommended Citation
GB/T 7714
Zichen Wang,Tanapol Kortana,Wenzhi Kuang. Improving Brand Loyalty through Social Media Marketing: Is It Possible? An empirical study of S-O-R paradigm[C], 2020, 01039.
APA Zichen Wang., Tanapol Kortana., & Wenzhi Kuang (2020). Improving Brand Loyalty through Social Media Marketing: Is It Possible? An empirical study of S-O-R paradigm. E3S Web of Conferences, 214, 01039.
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