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Subordinate–Supervisor Friendship in Cyberspace: A Typological and Comparative Analysis of Hotel Employees
Yang, Fiona X.
2020-08-01
Source PublicationCornell Hospitality Quarterly
ABS Journal Level2
ISSN1938-9655
Volume61Issue:3Pages:271-286
Abstract

Individuals’ social and professional arenas entangle so easily today with the rise of social networking sites (SNS). Drawing upon the boundary and social exchange theories, this study investigates whether supervisor–subordinate interactions in cyberspace will spill over to the workplace. A two-dimensional typology of hotel employees is delineated on the basis of their SNS interaction behaviors. The moderating effect of individual type is also investigated. The results indicate that supervisor–subordinate SNS interactions could transition to favorable leader–member exchanges in the workplace that, in turn, promote employees’ organizational citizenship behaviors. In addition, the impact of SNS interaction on leader–member exchange is stronger for employees with proactive personalities and self-disclosure tendencies. This study fills the void of inadequate empirical literature on hierarchical friendship in cyberspace and advances research on the moderating effect of employee personality. Managerial implications are also discussed.

KeywordBoundary Leader–member Exchange Organizational Citizenship Behavior Social Exchange Social Networking Sites
DOI10.1177/1938965519894246
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics ; Business & Economics ; Sociology
WOS SubjectHospitality, Leisure, Sport & Tourism ; Management ; Sociology
WOS IDWOS:000503127600001
PublisherSAGE Publications
Scopus ID2-s2.0-85077160297
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorYang, Fiona X.
AffiliationUniversity of Macau, Taipa, China
First Author AffilicationUniversity of Macau
Corresponding Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Yang, Fiona X.. Subordinate–Supervisor Friendship in Cyberspace: A Typological and Comparative Analysis of Hotel Employees[J]. Cornell Hospitality Quarterly, 2020, 61(3), 271-286.
APA Yang, Fiona X..(2020). Subordinate–Supervisor Friendship in Cyberspace: A Typological and Comparative Analysis of Hotel Employees. Cornell Hospitality Quarterly, 61(3), 271-286.
MLA Yang, Fiona X.."Subordinate–Supervisor Friendship in Cyberspace: A Typological and Comparative Analysis of Hotel Employees".Cornell Hospitality Quarterly 61.3(2020):271-286.
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