Residential College | false |
Status | 已發表Published |
Customers' needs satisfaction: A scale validation with refinement in the integrated resort setting | |
Jiseon Ahn1; Ki-Joon Back2; Yeongbae Choe3 | |
2019 | |
Source Publication | INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT |
ABS Journal Level | 3 |
ISSN | 0278-4319 |
Volume | 82Pages:39-47 |
Abstract | This study aims to validate the underlying structures of integrated resort customers’ needs satisfaction. This work proposes a nine-item scale that captures three distinct dimensions, namely, autonomy, competence, and relatedness needs satisfaction, using a mixed method including qualitative and quantitative studies. The predictive validity of customers’ autonomy, competence, and relatedness needs satisfaction on hedonic and eudaimonic well-being examined in two different cultures: Asia and the United States. This study contributes to the tourism and hospitality research by providing evidence of customers’ needs satisfaction from integrated resort brand experience and its role in improving customers’ well-being using cross-cultural samples. Thus, the authors highlight the importance of tourism and hospitality brand experiences which are beneficial for individual life in terms of basic psychological needs satisfaction. |
Keyword | Needs Satisfaction Eudaimonic Well-being Scale Validation Cross-cultural Study Integrated Resort Hedonic Well-being |
DOI | 10.1016/j.ijhm.2019.03.028 |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:000494883100007 |
Scopus ID | 2-s2.0-85063628240 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration |
Corresponding Author | Jiseon Ahn |
Affiliation | 1.School of Hospitality, Tourism and Events, Taylor’s University, Subang Jaya, Selangor Darul Ehsan, 47500, Malaysia 2.Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, 4800 Calhoun Road, Houston, Texas, 77004, USA 3.Department of Integrated Resort and Tourism Management, University of Macau, Avenida da Universidade, Taipa, Macau SAR, China |
Recommended Citation GB/T 7714 | Jiseon Ahn,Ki-Joon Back,Yeongbae Choe. Customers' needs satisfaction: A scale validation with refinement in the integrated resort setting[J]. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2019, 82, 39-47. |
APA | Jiseon Ahn., Ki-Joon Back., & Yeongbae Choe (2019). Customers' needs satisfaction: A scale validation with refinement in the integrated resort setting. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 82, 39-47. |
MLA | Jiseon Ahn,et al."Customers' needs satisfaction: A scale validation with refinement in the integrated resort setting".INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT 82(2019):39-47. |
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