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A Tandem Service System with a Sharing Buffer
Zhaotong Lian1; Wenhui Zhou2
2011
Conference NameThe 8th International Conference on Service Systems and Service Management
Source PublicationInternational Conference on Service Systems and Service Management
Conference Date25-27 June 2011
Conference PlaceTianjin, China
Abstract

In this paper, we consider a two-stage tandem service system. The customers waiting in these two stages share one finite buffer. By constructing a Markov process, we derive the stationary probability distribution of the system and the sojourn time distribution. Given some constraints on the minimum loss probability and the maximum waiting time, we also derive the optimal buffer size and the shared-buffer size by minimizing the total buffer costs. Numerical results show that, by adopting the buffer-sharing policy, the customer acceptance fraction and the delivery reliability are more sensitive to buffer size comparing with the buffer-allocation policy.

KeywordBuffer Sharing Service System Loss Probability
DOI10.1109/ICSSSM.2011.5959339
Language英語English
Scopus ID2-s2.0-81855224520
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Document TypeConference paper
CollectionDEPARTMENT OF ACCOUNTING AND INFORMATION MANAGEMENT
University of Macau
Affiliation1.Faculty of Business Administration, University of Macau
2.School of Business Administration, South China University of Technology
First Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Zhaotong Lian,Wenhui Zhou. A Tandem Service System with a Sharing Buffer[C], 2011.
APA Zhaotong Lian., & Wenhui Zhou (2011). A Tandem Service System with a Sharing Buffer. International Conference on Service Systems and Service Management.
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