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The mediating role of communication satisfaction in relational demography – a study in Macao, SAR context
Chan, K.W.; Wu, J.J.
2008
Conference NameAcademy of Management Conference, 2008.
Source PublicationProceedings of Academy of Management Conference, 2008.
Conference DateAugust 8-13, 2008.
Conference PlaceAnaheim, California, USA.
Abstract

Although demographic diversity has been found to increase interpersonal attraction and trust, some research has suggested that the effect is only temporary. This study investigates the mechanism of relational demography on supervisor satisfaction by examining the mediating role of an underlying attribute – communication satisfaction. The results demonstrate that communication satisfaction fully mediates the relationship between hometown diversity and satisfaction with a supervisor. Hometown diversity acts as a stepping stone to increase satisfaction at the beginning of the relationship. However, in the long run, communication satisfaction, which serves as a deep-level factor, increases satisfaction with supervisor. Implications are discussed.

KeywordRelational Demography, Age Diversity Communication Satisfaction Gender Diversity Hometown Diversity Satisfaction With Supervisor
Language英語English
Document TypeConference paper
CollectionFaculty of Business Administration
AffiliationUniversity of Macau
First Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Chan, K.W.,Wu, J.J.. The mediating role of communication satisfaction in relational demography – a study in Macao, SAR context[C], 2008.
APA Chan, K.W.., & Wu, J.J. (2008). The mediating role of communication satisfaction in relational demography – a study in Macao, SAR context. Proceedings of Academy of Management Conference, 2008..
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