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Member Segmentation of Vacation Travel Club: Price Sensitivity and Member Status
Bo Hu Ferns; Ruomei Feng; Siu-Ian So; Alastair M. Morrison
2010-10-11
Source PublicationInternational Journal of Revenue Management
ISSN1741-8186;1474-7332
Volume4Issue:3/4Pages:284-305
Abstract

For membership programmes, segmentation is an important marketing tool to define groups who share common characteristics and values. An efficient segmentation of members can positively benefit the development of member relationships. With a vacation travel club as the empirical environment, this study found two efficient member segmentation dimensions: price sensitivity (price-sensitive/price-insensitive) and member status (first-time member/repeat member). The identified 2&multi;2 segments were significantly different in attitudes to memberships, demographics and member characteristics.

KeywordMembership Programmes Price Sensitivity Status Vacation Travel Clubs Holidays Marketing Groups Common Characteristics Common Values Member Relationships Empirical Environments First-time Members Repeat Members Usa United States Price-sensitive Price-insensitive Demographics Revenue Management Hospitality Management Member Segmentation
DOI10.1504/IJRM.2010.035958
Language英語English
Scopus ID2-s2.0-77957995677
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Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Recommended Citation
GB/T 7714
Bo Hu Ferns,Ruomei Feng,Siu-Ian So,et al. Member Segmentation of Vacation Travel Club: Price Sensitivity and Member Status[J]. International Journal of Revenue Management, 2010, 4(3/4), 284-305.
APA Bo Hu Ferns., Ruomei Feng., Siu-Ian So., & Alastair M. Morrison (2010). Member Segmentation of Vacation Travel Club: Price Sensitivity and Member Status. International Journal of Revenue Management, 4(3/4), 284-305.
MLA Bo Hu Ferns,et al."Member Segmentation of Vacation Travel Club: Price Sensitivity and Member Status".International Journal of Revenue Management 4.3/4(2010):284-305.
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