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The Mechanism that Links the Implicit Theories of Intelligence and Continuance of Information Technology: Evidence from the Use of Mobile Apps to Make Hotel Reservations
Lawrence Hoc Nang Fong1; Irene Cheng Chu Chan2; Rob Law2; Tuan Phong Ly3
2018
Source PublicationInformation and Communication Technologies in Tourism 2018
PublisherSpringer, Cham
Pages323-335
Abstract

Consumers are increasingly adopting mobile apps to make hotel reservations. Apart from attracting new users, hoteliers and Online Travel Agents (OTAs) devote great efforts to motivate customers’ continuous use of the apps. This study introduces Implicit Theories of Intelligence (ITI) as an antecedent of the intention to continue the use of apps and explores the underlying mechanism. This study draws from an online survey administered to 459 Chinese respondents to link ITI with continuance intention (CI). The findings show that incremental theorists of intelligence exhibited higher hedonic motivation (HM) and lower perceived risk (PR) in the use of apps than entity theorists of intelligence. HM positively predicted CI, whereas PR negatively predicted CI. Contrary to our expectation, the mediating role of effort expectancy was not supported. These findings offer meaningful implications to hoteliers and OTAs.

KeywordLay Theory Tourism Hotel Smartphone Technology Adoption Essentialism
DOI10.1007/978-3-319-72923-7_25
Language英語English
ISBN978-3-319-72922-0;978-3-319-72923-7
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Document TypeBook chapter
CollectionFaculty of Business Administration
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Affiliation1.Faculty of Business Administration, University of Macau, Macau S.A.R., China
2.School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Hong Kong S.A.R., China
3.Institute for Tourism Studies, Macau S.A.R., China
First Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Lawrence Hoc Nang Fong,Irene Cheng Chu Chan,Rob Law,et al. The Mechanism that Links the Implicit Theories of Intelligence and Continuance of Information Technology: Evidence from the Use of Mobile Apps to Make Hotel Reservations[M]. Information and Communication Technologies in Tourism 2018:Springer, Cham, 2018, 323-335.
APA Lawrence Hoc Nang Fong., Irene Cheng Chu Chan., Rob Law., & Tuan Phong Ly (2018). The Mechanism that Links the Implicit Theories of Intelligence and Continuance of Information Technology: Evidence from the Use of Mobile Apps to Make Hotel Reservations. Information and Communication Technologies in Tourism 2018, 323-335.
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