Residential College | false |
Status | 已發表Published |
Culture-specific TQM in China: Case Studies for Theoretical Consideration | |
Carlos Noronha | |
2002-04 | |
Source Publication | Asian Business & Management |
ABS Journal Level | 2 |
ISSN | 1472-4782 |
Volume | 1Issue:1Pages:125-145 |
Abstract | Over the past few decades, Total Quality Management (TQM) has become a worldwide phenomenon. Research has indicated that it enables organizations to achieve both hard and soft outcomes. Instances of improved product and service quality, reduced costs and waste, as well as enhancements in the quality of working life, participation, and commitment of organization members are often documented. Although TQM is frequently labeled as having its cultural origins in Japan, this paper argues that it is a self-emergent and independent set of philosophies. TQM may be implemented in any cultural setting and its success or failure depends largely on how it is fused with the relevant national and organizational cultures. This theoretical model of a culture-specific TQM is exemplified through three cases of Chinese TQM companies operating in Hong Kong and mainland China. Using in-depth interviews, some salient characteristics of how TQM is implemented in line with indigenous Chinese cultural values are identified. Implications for further development of TQM theories based on a culturalist approach are suggested. |
Keyword | Total Quality Management China Chinese Culture Case Studies |
DOI | 10.1057/palgrave.abm.9200008 |
Language | 英語English |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF ACCOUNTING AND INFORMATION MANAGEMENT |
Affiliation | Faculty of Business Administration, University of Macau, Taipa, Macau |
First Author Affilication | Faculty of Business Administration |
Recommended Citation GB/T 7714 | Carlos Noronha. Culture-specific TQM in China: Case Studies for Theoretical Consideration[J]. Asian Business & Management, 2002, 1(1), 125-145. |
APA | Carlos Noronha.(2002). Culture-specific TQM in China: Case Studies for Theoretical Consideration. Asian Business & Management, 1(1), 125-145. |
MLA | Carlos Noronha."Culture-specific TQM in China: Case Studies for Theoretical Consideration".Asian Business & Management 1.1(2002):125-145. |
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