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An Exploratory Study on Public Service Values in Macau
Udani, Zenon Arthur S.; Cuervo, Javier Calero
2007-12-01
Source PublicationEuro Asia Journal of Management
ISSN0872-8496
Volume34Issue:17Pages:151-166
Abstract

This exploratory study looked into the values manifested by employees of the Macau Government Tourist Office, the Public Security Police and the Health Bureau. Employing the multiple case study method, data were collected through face-to-face interviews. Interviewees generally perceived an improvement in the quality of public service and an overall enhancement in the values of public servants. Good work attitudes, professionalism, effective spirit of service, genuine care and concern for clients, more open communication, and attentiveness to the needs of the general public were among the values cited as crucial in government service. The deliberate formation and development of values among public servants should be explored in the region. For this matter, HRD practitioners should look into the developmental needs of government agencies with the view of humanizing and enhancing the quality of public service. Paragraph Headings: 1. Introduction 2. Review of literature 3. Concepyual framework 4. Research methodology 5. Results and findings 5.1. The Macau government tourist office 5.2. The public security police 5.3. Health bureau 6. Conclusion and recommendations 7. Contribution to HRD Figures: 1. Conceptual framework,

Language英語English
Document TypeJournal article
CollectionDEPARTMENT OF MANAGEMENT AND MARKETING
AffiliationDepartment of Management and Marketing, University of Macau, Taipa, Macao
First Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Udani, Zenon Arthur S.,Cuervo, Javier Calero. An Exploratory Study on Public Service Values in Macau[J]. Euro Asia Journal of Management, 2007, 34(17), 151-166.
APA Udani, Zenon Arthur S.., & Cuervo, Javier Calero (2007). An Exploratory Study on Public Service Values in Macau. Euro Asia Journal of Management, 34(17), 151-166.
MLA Udani, Zenon Arthur S.,et al."An Exploratory Study on Public Service Values in Macau".Euro Asia Journal of Management 34.17(2007):151-166.
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