Residential College | false |
Status | 已發表Published |
An Exploratory Study on Public Service Values in Macau | |
Udani, Zenon Arthur S.; Cuervo, Javier Calero | |
2007-12-01 | |
Source Publication | Euro Asia Journal of Management |
ISSN | 0872-8496 |
Volume | 34Issue:17Pages:151-166 |
Abstract | This exploratory study looked into the values manifested by employees of the Macau Government Tourist Office, the Public Security Police and the Health Bureau. Employing the multiple case study method, data were collected through face-to-face interviews. Interviewees generally perceived an improvement in the quality of public service and an overall enhancement in the values of public servants. Good work attitudes, professionalism, effective spirit of service, genuine care and concern for clients, more open communication, and attentiveness to the needs of the general public were among the values cited as crucial in government service. The deliberate formation and development of values among public servants should be explored in the region. For this matter, HRD practitioners should look into the developmental needs of government agencies with the view of humanizing and enhancing the quality of public service. Paragraph Headings: 1. Introduction 2. Review of literature 3. Concepyual framework 4. Research methodology 5. Results and findings 5.1. The Macau government tourist office 5.2. The public security police 5.3. Health bureau 6. Conclusion and recommendations 7. Contribution to HRD Figures: 1. Conceptual framework, |
Language | 英語English |
Document Type | Journal article |
Collection | DEPARTMENT OF MANAGEMENT AND MARKETING |
Affiliation | Department of Management and Marketing, University of Macau, Taipa, Macao |
First Author Affilication | University of Macau |
Recommended Citation GB/T 7714 | Udani, Zenon Arthur S.,Cuervo, Javier Calero. An Exploratory Study on Public Service Values in Macau[J]. Euro Asia Journal of Management, 2007, 34(17), 151-166. |
APA | Udani, Zenon Arthur S.., & Cuervo, Javier Calero (2007). An Exploratory Study on Public Service Values in Macau. Euro Asia Journal of Management, 34(17), 151-166. |
MLA | Udani, Zenon Arthur S.,et al."An Exploratory Study on Public Service Values in Macau".Euro Asia Journal of Management 34.17(2007):151-166. |
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