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Factors related to casino dealer burnout and turnover intention in Macau: Implications for casino management
Robert J. Taormina; Angus Chin Him Kuok
2009-12
Source PublicationInternational gambling studies
ISSN1445-9795
Volume9Issue:3Pages:275-294
Abstract

This study examined 172 casino dealers in Macau in order to understand dealers’ feelings and attitudes about working in a casino. Several personality variables (emotional suppression, neuroticism, and need for achievement), organizational variables, i.e., organizational socialization (training, understanding, coworker support, future prospects), and distributive justice, were assessed in relation to casino dealers’ job burnout, and work and pay satisfaction. All variables were tested as correlates of work and pay satisfaction, burnout, and turnover intention. Regressions found emotional suppression (a behaviour required of casino dealers) to be a strong negative predictor of work satisfaction; while training, distributive justice, and need for achievement were positive predictors. Emotional suppression and neuroticism were positive predictors of burnout; while future prospects and work satisfaction were negative predictors. Also, the future prospects and understanding dimensions of organizational socialization negatively predicted turnover intention. Results are interpreted in relation to casino administration and the management of casino dealers.

KeywordCasino Dealers Burnout Organizational Socialization Emotional Suppression Work Satisfaction
DOI10.1080/14459790903359886
Language英語English
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Document TypeJournal article
CollectionFaculty of Social Sciences
Corresponding AuthorRobert J. Taormina
AffiliationUniversity of Macau
First Author AffilicationUniversity of Macau
Corresponding Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Robert J. Taormina,Angus Chin Him Kuok. Factors related to casino dealer burnout and turnover intention in Macau: Implications for casino management[J]. International gambling studies, 2009, 9(3), 275-294.
APA Robert J. Taormina., & Angus Chin Him Kuok (2009). Factors related to casino dealer burnout and turnover intention in Macau: Implications for casino management. International gambling studies, 9(3), 275-294.
MLA Robert J. Taormina,et al."Factors related to casino dealer burnout and turnover intention in Macau: Implications for casino management".International gambling studies 9.3(2009):275-294.
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