Residential College | false |
Status | 已發表Published |
Customers’ needs satisfaction: A scale validation with refinement in the integrated resort setting | |
Ahn,Jiseon1; Back,Ki Joon2; Choe,Yeongbae3 | |
2019-09-01 | |
Source Publication | International Journal of Hospitality Management |
ABS Journal Level | 3 |
ISSN | 02784319 |
Volume | 82Pages:39-47 |
Abstract | This study aims to validate the underlying structures of integrated resort customers’ needs satisfaction. This work proposes a nine-item scale that captures three distinct dimensions, namely, autonomy, competence, and relatedness needs satisfaction, using a mixed method including qualitative and quantitative studies. The predictive validity of customers’ autonomy, competence, and relatedness needs satisfaction on hedonic and eudaimonic well-being examined in two different cultures: Asia and the United States. This study contributes to the tourism and hospitality research by providing evidence of customers’ needs satisfaction from integrated resort brand experience and its role in improving customers’ well-being using cross-cultural samples. Thus, the authors highlight the importance of tourism and hospitality brand experiences which are beneficial for individual life in terms of basic psychological needs satisfaction. |
Keyword | Cross-cultural Study Eudaimonic Well-being Hedonic Well-being Integrated Resort Needs Satisfaction Scale Validation |
DOI | 10.1016/j.ijhm.2019.03.028 |
URL | View the original |
Language | 英語English |
WOS ID | WOS:000494883100007 |
Scopus ID | 2-s2.0-85063628240 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | University of Macau |
Corresponding Author | Ahn,Jiseon |
Affiliation | 1.School of Hospitality,Tourism and Events,Taylor's University,Subang Jaya,,47500,Malaysia 2.Conrad N. Hilton College of Hotel and Restaurant Management,University of Houston,,Houston,77004,United States 3.Department of Integrated Resort and Tourism Management,University of Macau,,Taipa,China |
Recommended Citation GB/T 7714 | Ahn,Jiseon,Back,Ki Joon,Choe,Yeongbae. Customers’ needs satisfaction: A scale validation with refinement in the integrated resort setting[J]. International Journal of Hospitality Management, 2019, 82, 39-47. |
APA | Ahn,Jiseon., Back,Ki Joon., & Choe,Yeongbae (2019). Customers’ needs satisfaction: A scale validation with refinement in the integrated resort setting. International Journal of Hospitality Management, 82, 39-47. |
MLA | Ahn,Jiseon,et al."Customers’ needs satisfaction: A scale validation with refinement in the integrated resort setting".International Journal of Hospitality Management 82(2019):39-47. |
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