Residential College | false |
Status | 已發表Published |
The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity | |
Irene Cheng Chu Chan1; Long W. Lam2; Cheris W.C. Chow2; Lawrence Hoc Nang Fong2; Rob Law1 | |
2017-09-01 | |
Source Publication | International Journal of Hospitality Management |
ABS Journal Level | 3 |
ISSN | 0278-4319 |
Volume | 66Pages:54-65 |
Abstract | Due to the experiential nature of travel-related products, online reviews have become an increasingly popular information source in travel planning and have a profound effect on consumers’ buying decisions, particularly in hotel booking. On the basis of homophily and similarity-attraction theory, we posit that review valence is positively related to consumers’ hotel booking intentions, and expect this relationship to be moderated by surface- (demographic) and deep-level (preference) similarities. The findings from two experiments conducted in Germany and Macau indicate that review valence significantly affects hotel booking intention, and that reader-reviewer demographic similarity moderates this effect. This three-way interaction reveals a substituting moderation effect between demographic similarity and preference similarity. One practical implication is that travel websites should find methods of exposing users to reviews written by those with either similar demographic characteristics or preferences, which facilitate travelers’ decision-making processes. |
Keyword | Review Valence Booking Intention Homophily Theory Demographic And Preference Similarity |
DOI | 10.1016/j.ijhm.2017.06.007 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:000414106800006 |
Scopus ID | 2-s2.0-85025166580 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT DEPARTMENT OF MANAGEMENT AND MARKETING DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Corresponding Author | Long W. Lam |
Affiliation | 1.School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17 Science, Museum Road, TST East, Kowloon, Hong Kong SAR, China 2.Faculty of Business Administration, University of Macau, Avenida da Universidade, Macau, SAR, China |
Corresponding Author Affilication | Faculty of Business Administration |
Recommended Citation GB/T 7714 | Irene Cheng Chu Chan,Long W. Lam,Cheris W.C. Chow,et al. The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity[J]. International Journal of Hospitality Management, 2017, 66, 54-65. |
APA | Irene Cheng Chu Chan., Long W. Lam., Cheris W.C. Chow., Lawrence Hoc Nang Fong., & Rob Law (2017). The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity. International Journal of Hospitality Management, 66, 54-65. |
MLA | Irene Cheng Chu Chan,et al."The effect of online reviews on hotel booking intention: The role of reader-reviewer similarity".International Journal of Hospitality Management 66(2017):54-65. |
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