Residential College | false |
Status | 已發表Published |
Role of Internal Marketing on Employees’ Perceived Job Performance in an Asian Integrated Resort | |
Chi Ying Ieong1; Desmond Lam2 | |
2016-07-03 | |
Source Publication | Journal of Hospitality Marketing and Management |
ABS Journal Level | 1 |
ISSN | 1936-8623 |
Volume | 25Issue:5Pages:589-612 |
Other Abstract | This exploratory study investigates the role of internal marketing on employees’ perceived job performance in an Asian integrated resort. A major survey was conducted on 202 full-time employees working in various departments of a major integrated resort in Macau. Factor analysis revealed two internal marketing factors: (a) Vision, Communication, and Overall Development and (b) Job Training and Rewards. A structural equation model was created, with hypothesized paths from internal marketing factors to job satisfaction and perceived job performance. The results showed that both factors have a significant and positive effect on employees’ job satisfaction. Employees’ job satisfaction is, in turn, positively associated to their perceived job performance. The results would have useful implications to hospitality businesses, particularly in Asia, with regards to identifying factors that help in meeting the expectations of hospitality employees and retaining them. |
Keyword | Internal Marketing Integrated Resort Job Satisfaction Perceived Job Performance Internal Marketing Integrated Resort Job Satisfaction Perceived Job Performance |
DOI | 10.1080/19368623.2015.1067664 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Business & Economics ; Social Sciences - Other Topics ; Business & Economics ; Social Sciences - Other Topics |
WOS Subject | Business ; Hospitality, Leisure, Sport & Tourism ; Management ; Business ; Hospitality, Leisure, Sport & Tourism ; Management |
WOS ID | WOS:000380277000004 |
Scopus ID | 2-s2.0-84945217423 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Corresponding Author | Desmond Lam |
Affiliation | 1.Alumni and Development Office, University of Macau, Taipa, Macau, China 2.Department of Business Administration, University of Macau, Taipa, Macau, China |
First Author Affilication | University of Macau |
Corresponding Author Affilication | University of Macau |
Recommended Citation GB/T 7714 | Chi Ying Ieong,Desmond Lam. Role of Internal Marketing on Employees’ Perceived Job Performance in an Asian Integrated Resort[J]. Journal of Hospitality Marketing and Management, 2016, 25(5), 589-612. |
APA | Chi Ying Ieong., & Desmond Lam (2016). Role of Internal Marketing on Employees’ Perceived Job Performance in an Asian Integrated Resort. Journal of Hospitality Marketing and Management, 25(5), 589-612. |
MLA | Chi Ying Ieong,et al."Role of Internal Marketing on Employees’ Perceived Job Performance in an Asian Integrated Resort".Journal of Hospitality Marketing and Management 25.5(2016):589-612. |
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