This article investigates the new phenomenon of e-mailed questions to a radio phone-in programme, BBC Radio 4's ‘Election Call’. Our interest in this phenomenon arose for several reasons. First, as a new form, e-mails were singled out at the beginning of each broadcast for special instructions to listeners, although there was evidence that as the series progressed, dealing with e-mail became more of a routine event in each subsequent programme. Second, on listening to the Election Call broadcasts, the sequential introduction of an e-mail question appeared to be problematic for the host (Peter Sissons). First mentions of e-mailed questions were often subject to a noticeable amount of disfluency and repair work, in contrast to the well-rehearsed and highly routine introduction of callers' questions. Third, we are interested in the function of e-mail questions in terms of how they are handled by the host and guest. Are they given the same status as a ‘call’, and if not, where do the differences lie? In our analysis we show how the introduction of this new media form into a well-established context opens up new structural possibilities for both host as interviewer and politician as interviewee, in terms of how questions get framed, and how they get responded to. © 2002, Sage Publications. All rights reserved.