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Quality Culture Auditing for Construction Contractors
Tang S.L.2; Aoieong R.T.1; Tsui C.S.L.2
2010
Source PublicationHKIE Transactions Hong Kong Institution of Engineers
ISSN1023697X
Volume17Issue:1Pages:26-35
Abstract

Quality management has been one of the research focuses in construction management for at least two decades and extensive literatures have been written in areas related to the quality of construction works. Most agree that a change in culture, or a creation of a quality culture, is the key to the success of any quality initiatives made by contractors. To achieve cultural change, one must be able to measure the magnitude of any change, positive or negative, against a predetermined benchmark. In other words, the existing quality culture of a contractor must first be audited so that it can be used for further reference. Through the use of a Quality Culture Auditing (QCA) questionnaire, this paper develops a pragmatic tool enabling construction contractors to measure the quality culture quantitatively using a scoring system. A total of 90 employees from 30 contracting firms completed the QCA questionnaire and the scores obtained were analysed. Parametric studies using company sizes and working levels of employees were also performed. The results indicate that QCA can be used to reflect the existing quality culture of a construction contractor, who can hence make improvement on the areas which are weak as indicated by the QCA. © 2010, Taylor & Francis Group, LLC.

KeywordAudit Construction Contractor Culture Hong Kong Quality
DOI10.1080/1023697X.2010.10668185
URLView the original
Language英語English
Scopus ID2-s2.0-77953495362
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Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF CIVIL AND ENVIRONMENTAL ENGINEERING
Affiliation1.Universidade de Macau
2.Hong Kong Polytechnic University
Recommended Citation
GB/T 7714
Tang S.L.,Aoieong R.T.,Tsui C.S.L.. Quality Culture Auditing for Construction Contractors[J]. HKIE Transactions Hong Kong Institution of Engineers, 2010, 17(1), 26-35.
APA Tang S.L.., Aoieong R.T.., & Tsui C.S.L. (2010). Quality Culture Auditing for Construction Contractors. HKIE Transactions Hong Kong Institution of Engineers, 17(1), 26-35.
MLA Tang S.L.,et al."Quality Culture Auditing for Construction Contractors".HKIE Transactions Hong Kong Institution of Engineers 17.1(2010):26-35.
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