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The effect of service quality and price on international airline competition
Rong-Chang Jou1; Soi-Hoi Lam2; David A. Hensher3; Chih-Cheng Chen4; Chung-Wei Kuo5
2008-07
Conference Name10th Annual Conference of the Air-Transport-Research-Society
Source PublicationTransportation Research Part E: Logistics and Transportation Review
Volume44
Issue4
Pages580-592
Conference DateMAY, 2006
Conference PlaceNagoya, JAPAN
PublisherPERGAMON-ELSEVIER SCIENCE LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND
Abstract

A game theoretic model, integrated with passenger's international choice behavior, for the competition between international airlines is developed and used to identify the role of competing service quality. The empirical evidence suggests that safety, convenience and service quality have a major influence on the choice decision of air passengers. Passengers respond strongly to decreases in price, increased safety, service comprehensiveness and increases in convenience. In a Cournot model, airlines are predicted to increase service quality, with China Airlines, a dominant carrier, the winner on safety and service quality. Foreign companies are beneficiaries in providing convenient service quality. In a Stakelberg model, all the airlines will increase safety and diversify service quality to a reference point. Foreign airlines will additionally be winners in safety and convenience, and China Airlines will be a winner in diversifying service quality. This research can be used to assist airline companies in identifying the role of quality of service in the aviation market as a whole, adding competitive advantage to their business. 

KeywordAsymmetric Response Model Cournot Model Game Theory Linear Structural Relations Model Reference Point Service Quality Stakelberg Model
DOI10.1016/j.tre.2007.05.004
URLView the original
Indexed BySCIE
Language英語English
WOS Research AreaBusiness & Economics ; Engineering ; Operations Research & Management Science ; Transportation
WOS SubjectEconomics ; Engineering, Civil ; Operations Research & Management Science ; Transportation ; Transportation Science & Technology
WOS IDWOS:000255467300002
Scopus ID2-s2.0-41249099626
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Citation statistics
Document TypeConference paper
CollectionUniversity of Macau
Corresponding AuthorRong-Chang Jou
Affiliation1.Department of Civil Engineering, National Chi Nan International University, Taiwan
2.School of Civil and Environmental Engineering, Nanyang Technological University, Singapore
3.Institute of Transport and Logistics Studies, The University of Sydney, Australia
4.Research Center for Humanities and Social Sciences, Academic Sinica, Taiwan
5.Department of Civil Engineering, National Taiwan University, Taiwan
Recommended Citation
GB/T 7714
Rong-Chang Jou,Soi-Hoi Lam,David A. Hensher,et al. The effect of service quality and price on international airline competition[C]:PERGAMON-ELSEVIER SCIENCE LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND, 2008, 580-592.
APA Rong-Chang Jou., Soi-Hoi Lam., David A. Hensher., Chih-Cheng Chen., & Chung-Wei Kuo (2008). The effect of service quality and price on international airline competition. Transportation Research Part E: Logistics and Transportation Review, 44(4), 580-592.
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