Residential College | false |
Status | 已發表Published |
The effect of service quality and price on international airline competition | |
Rong-Chang Jou1; Soi-Hoi Lam2; David A. Hensher3; Chih-Cheng Chen4; Chung-Wei Kuo5 | |
2008-07 | |
Conference Name | 10th Annual Conference of the Air-Transport-Research-Society |
Source Publication | Transportation Research Part E: Logistics and Transportation Review |
Volume | 44 |
Issue | 4 |
Pages | 580-592 |
Conference Date | MAY, 2006 |
Conference Place | Nagoya, JAPAN |
Publisher | PERGAMON-ELSEVIER SCIENCE LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND |
Abstract | A game theoretic model, integrated with passenger's international choice behavior, for the competition between international airlines is developed and used to identify the role of competing service quality. The empirical evidence suggests that safety, convenience and service quality have a major influence on the choice decision of air passengers. Passengers respond strongly to decreases in price, increased safety, service comprehensiveness and increases in convenience. In a Cournot model, airlines are predicted to increase service quality, with China Airlines, a dominant carrier, the winner on safety and service quality. Foreign companies are beneficiaries in providing convenient service quality. In a Stakelberg model, all the airlines will increase safety and diversify service quality to a reference point. Foreign airlines will additionally be winners in safety and convenience, and China Airlines will be a winner in diversifying service quality. This research can be used to assist airline companies in identifying the role of quality of service in the aviation market as a whole, adding competitive advantage to their business. |
Keyword | Asymmetric Response Model Cournot Model Game Theory Linear Structural Relations Model Reference Point Service Quality Stakelberg Model |
DOI | 10.1016/j.tre.2007.05.004 |
URL | View the original |
Indexed By | SCIE |
Language | 英語English |
WOS Research Area | Business & Economics ; Engineering ; Operations Research & Management Science ; Transportation |
WOS Subject | Economics ; Engineering, Civil ; Operations Research & Management Science ; Transportation ; Transportation Science & Technology |
WOS ID | WOS:000255467300002 |
Scopus ID | 2-s2.0-41249099626 |
Fulltext Access | |
Citation statistics | |
Document Type | Conference paper |
Collection | University of Macau |
Corresponding Author | Rong-Chang Jou |
Affiliation | 1.Department of Civil Engineering, National Chi Nan International University, Taiwan 2.School of Civil and Environmental Engineering, Nanyang Technological University, Singapore 3.Institute of Transport and Logistics Studies, The University of Sydney, Australia 4.Research Center for Humanities and Social Sciences, Academic Sinica, Taiwan 5.Department of Civil Engineering, National Taiwan University, Taiwan |
Recommended Citation GB/T 7714 | Rong-Chang Jou,Soi-Hoi Lam,David A. Hensher,et al. The effect of service quality and price on international airline competition[C]:PERGAMON-ELSEVIER SCIENCE LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, ENGLAND, 2008, 580-592. |
APA | Rong-Chang Jou., Soi-Hoi Lam., David A. Hensher., Chih-Cheng Chen., & Chung-Wei Kuo (2008). The effect of service quality and price on international airline competition. Transportation Research Part E: Logistics and Transportation Review, 44(4), 580-592. |
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