Residential College | false |
Status | 已發表Published |
How consumers react to online reviews and managerial responses from marked source channels on an accommodation-sharing platform? | |
Li, Chunhong1,2; Deng, Lingfei1,2![]() ![]() | |
2025 | |
Source Publication | Tourism Management Perspectives
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ABS Journal Level | 2 |
ISSN | 2211-9736 |
Volume | 55Pages:101336 |
Abstract | Resource sharing, which is a common online platform merger or cooperation phenomenon, involves the sharing of online reviews and managerial responses (MRs) originating from competing platforms on a focal platform. However, how reviews and MRs marked as originating from different channels can sway the booking intention of consumers on the focal platform remains unknown. By considering consumer and host sides in the context of a two-sided accommodation-sharing market, our study addresses related issues by conducting econometric analysis and online experiments. Results show that subsequent consumers on a focal platform will tend to book a property with reviews and MRs marked as originating from the focal platform, instead of other competing channels. This study discusses the underlying mechanisms, namely, consumer trust and consumer-perceived host loyalty, by using source credibility theory. This study extends research on data resource sharing and provides valuable practical insights to platform managers and hosts. |
Keyword | Booking Intention Consumer Trust Consumer-perceived Host Loyalty Managerial Response Marked Source Channel Online Review |
DOI | 10.1016/j.tmp.2024.101336 |
URL | View the original |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics ; Business & Economics |
WOS Subject | Hospitality, Leisure, Sport & Tourism ; Management |
WOS ID | WOS:001389645000001 |
Publisher | ELSEVIERRADARWEG 29, 1043 NX AMSTERDAM, NETHERLANDS |
Scopus ID | 2-s2.0-85211723182 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT |
Corresponding Author | Deng, Lingfei |
Affiliation | 1.School of Tourism Management, Sun Yat-sen University, Guangzhou, China 2.Key Laboratory of Sustainable Tourism Smart Assessment Technology, Ministry of Culture and Tourism of China, Zhuhai, China 3.Asia-Pacific Academy of Economics and Management, Faculty of Business Administration, University of Macau, Macao SAR, China |
Recommended Citation GB/T 7714 | Li, Chunhong,Deng, Lingfei,Deng, Qiaoqiao,et al. How consumers react to online reviews and managerial responses from marked source channels on an accommodation-sharing platform?[J]. Tourism Management Perspectives, 2025, 55, 101336. |
APA | Li, Chunhong., Deng, Lingfei., Deng, Qiaoqiao., & Law, Rob (2025). How consumers react to online reviews and managerial responses from marked source channels on an accommodation-sharing platform?. Tourism Management Perspectives, 55, 101336. |
MLA | Li, Chunhong,et al."How consumers react to online reviews and managerial responses from marked source channels on an accommodation-sharing platform?".Tourism Management Perspectives 55(2025):101336. |
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