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The effects of artificial intelligence and victims’ deservingness information on citizens’ blame attribution towards administrative errors
Tao, Lei; Wan, Jinhan; Wen, Bo
2024-10-07
Source PublicationPublic Management Review
ABS Journal Level4
ISSN1471-9037
Abstract

This study examines how citizens attribute blame to government authorities for administrative errors made by artificial intelligence (AI) compared to human decision-makers. Based on blame attribution theory, we conducted a vignette-based survey experiment with 1,098 Chinese citizens, revealing that respondents assign less blame for errors caused by AI or AI-assisted decisions. Additionally, disclosing victims’ deservingness information heightened blame attribution. These findings contribute to the literature on administrative accountability, highlighting how citizens respond to AI-related errors and informing the growing use of AI in public sector decision-making.

KeywordArtificial Intelligence Blame Attribution Patterns Administrative Errors Victims’ Deservingness Information Administrative Accountability
DOI10.1080/14719037.2024.2411632
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaBusiness & Economics ; Public Administration
WOS SubjectManagement ; Public Administration
WOS IDWOS:001327461700001
PublisherROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, 2-4 PARK SQUARE, MILTON PARK, ABINGDON OX14 4RN, OXON, ENGLAND
Scopus ID2-s2.0-85206265091
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF GOVERNMENT AND PUBLIC ADMINISTRATION
Corresponding AuthorWen, Bo
AffiliationDepartment of Government and Public Administration, University of Macau, Taipa, Macao
First Author AffilicationUniversity of Macau
Corresponding Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Tao, Lei,Wan, Jinhan,Wen, Bo. The effects of artificial intelligence and victims’ deservingness information on citizens’ blame attribution towards administrative errors[J]. Public Management Review, 2024.
APA Tao, Lei., Wan, Jinhan., & Wen, Bo (2024). The effects of artificial intelligence and victims’ deservingness information on citizens’ blame attribution towards administrative errors. Public Management Review.
MLA Tao, Lei,et al."The effects of artificial intelligence and victims’ deservingness information on citizens’ blame attribution towards administrative errors".Public Management Review (2024).
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