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The “Door” to Doraemon’s Fantasy World: Understanding the Cartoon Café and Its Place Meanings
Wong, Ip Kin Anthony1; Pan, Haiyan2; Cao, Qingqing3; Lin, Zhiwei4,5; Huang, Jingwen4
2024-09
Source PublicationJOURNAL OF HOSPITALITY & TOURISM RESEARCH
ABS Journal Level2
ISSN1096-3480
Abstract

The popularity of animated characters has led foodservice operators to open restaurants that put cartoons at center stage. This type of establishment is referred to as a “cartoon café.” This qualitative inquiry employed two empirical studies to answer why customers patronize this type of eatery. Building on relational third-place theory (RTPT), it underscores how customer needs can ultimately shape loyalty outcomes through customer experience and place meaning. This research extends RTPT by highlighting the role of experience and co-developed (e.g., cartoon and restaurant) place meanings. It enriches the place meaning literature by acknowledging different interactive processes among personal experience, social interaction, and the physical environment in the hospitality setting. It also furthers the understanding of loyalty behaviors in hospitality services by offering a typology based on specific meanings of a third place. Implications for theory and practice are further discussed in the article.

KeywordCartoon Restaurant Customer Needs Loyalty Place Fantasy Place Meaning
DOI10.1177/10963480241281338
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:001321242500001
PublisherSAGE PUBLICATIONS INC, 2455 TELLER RD, THOUSAND OAKS, CA 91320
Scopus ID2-s2.0-85205362603
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorCao, Qingqing
Affiliation1.Faculty of Business Administration, University of Macau, Taipa, Macao
2.School of Business, Sun Yat-Sen University, Guangzhou, China
3.Lingnan College, Sun Yat-Sen University, Guangzhou, China
4.School of Tourism Management, Sun Yat-Sen University, Zhuhai, China
5.Faculty of International Tourism and Management, City University of Macau, Taipa, Macao
First Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Wong, Ip Kin Anthony,Pan, Haiyan,Cao, Qingqing,et al. The “Door” to Doraemon’s Fantasy World: Understanding the Cartoon Café and Its Place Meanings[J]. JOURNAL OF HOSPITALITY & TOURISM RESEARCH, 2024.
APA Wong, Ip Kin Anthony., Pan, Haiyan., Cao, Qingqing., Lin, Zhiwei., & Huang, Jingwen (2024). The “Door” to Doraemon’s Fantasy World: Understanding the Cartoon Café and Its Place Meanings. JOURNAL OF HOSPITALITY & TOURISM RESEARCH.
MLA Wong, Ip Kin Anthony,et al."The “Door” to Doraemon’s Fantasy World: Understanding the Cartoon Café and Its Place Meanings".JOURNAL OF HOSPITALITY & TOURISM RESEARCH (2024).
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