Service chatbots can use object emojis to enhance consumer satisfaction

Residential College	false
Status	已發表Published
	Service chatbots can use object emojis to enhance consumer satisfaction
	Chen, Feier1 ; Mattila, Anna S.2
	2023-10
Conference Name	2023 Frontiers in Hospitality and Tourism Annual Research Symposium
Conference Date	October 13-15, 2023
Conference Place	Tianjin
Country	China
Document Type	Conference paper
Collection	DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding Author	Chen, Feier
Affiliation	1.University of Macau 2.The Pennsylvania State University
First Author Affilication	University of Macau
Corresponding Author Affilication	University of Macau
Recommended Citation GB/T 7714	Chen, Feier,Mattila, Anna S.. Service chatbots can use object emojis to enhance consumer satisfaction[C], 2023.
APA	Chen, Feier., & Mattila, Anna S. (2023). Service chatbots can use object emojis to enhance consumer satisfaction. .

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