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A Moderated Mediation Model on the Relationship Among Public Service Motivation (PSM), Self-Efficacy, Job Satisfaction, and Readiness for Change
Yan Yang1,2; Bo Wen3; Yunpeng Song4
2024-10
Source PublicationReview of Public Personnel Administration
ABS Journal Level2
ISSN0734-371X
Abstract

Despite the pivotal role of employees in relation to organizational change, few studies have proposed an integrated influence mechanism that accounts for employee change readiness. By combining public service motivation (PSM), person–organization (P–O) fit, and expectancy–disconfirmation theories (EDT), we developed a moderated mediation model to explore individual-level impacts on organizational change. Based on questionnaire data collected from 512 doctors working in public hospitals in China, we found that individual doctors’ PSM positively contributed to their readiness for change but was moderated by self-efficacy and job satisfaction. Specifically, doctors with decreased job satisfaction resulting from realizing their limited capacity to influence policies from higher-ups tend to show a lack of willingness to actively prepare for change. In sum, this study not only contributes to a micro-level understanding of employees’ readiness for change but also proposes feasible suggestions to enable smoother and more successful organizational changes in public sector organizations. The research findings illuminate the crucial role that individual-level dynamics play in organizational change for scholars and practitioners.

KeywordPublic Service Motivation Readiness For Change Job Satisfaction Self-efficacy Drg Reform
DOI10.1177/0734371X241281750
Indexed BySSCI
Language英語English
WOS Research AreaPublic Administration
WOS SubjectPublic Administration
WOS IDWOS:001330191500001
PublisherSAGE PUBLICATIONS INC, 2455 TELLER RD, THOUSAND OAKS, CA 91320
Scopus ID2-s2.0-85206098575
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionFaculty of Social Sciences
DEPARTMENT OF GOVERNMENT AND PUBLIC ADMINISTRATION
Corresponding AuthorBo Wen
Affiliation1.City University of Hong Kong, Hong Kong S.A.R., China
2.Renmin University of China, Beijing, China
3.University of Macau, Macau S.A.R., China
4.Qingdao University, Shandong, China
Corresponding Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Yan Yang,Bo Wen,Yunpeng Song. A Moderated Mediation Model on the Relationship Among Public Service Motivation (PSM), Self-Efficacy, Job Satisfaction, and Readiness for Change[J]. Review of Public Personnel Administration, 2024.
APA Yan Yang., Bo Wen., & Yunpeng Song (2024). A Moderated Mediation Model on the Relationship Among Public Service Motivation (PSM), Self-Efficacy, Job Satisfaction, and Readiness for Change. Review of Public Personnel Administration.
MLA Yan Yang,et al."A Moderated Mediation Model on the Relationship Among Public Service Motivation (PSM), Self-Efficacy, Job Satisfaction, and Readiness for Change".Review of Public Personnel Administration (2024).
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