Residential College | false |
Status | 已發表Published |
Community health workers’ continuance of mobile health applications: An extended expectation confirmation model | |
Wu, Tailai1; Fan, Bonan2; Cai, Xianling1; Li, Ruihan1; Wang, Qian3; Deng, Zhaohua4 | |
2024-07-01 | |
Source Publication | Information and Management |
ABS Journal Level | 3 |
ISSN | 0378-7206 |
Volume | 61Issue:6Pages:104008 |
Abstract | Mobile health applications (MHAs) have been widely used by community health workers (CHWs) in primary care to facilitate their workflow, but the continuance of these applications by CHWs remains inadequate. This article employs expectation confirmation theory as the overarching theory, complemented by the information system success model and the consumer expectations model, to propose a research model aimed at examining the factors influencing CHWs’ MHA continuance. To validate this research model, a survey was conducted involving 459 CHWs who used MHAs. The analysis results confirm many hypothetical relationships within the research model. First, we propose an extended expectation confirmation model remedying deficiency of the expectation confirmation theory. Second, this study uncovers an inverted U-shaped relationship between CHWs’ expectations and expectation confirmation. Third, we study continuance from a novel perspective – that of CHWs. Fourth, we reveal one boundary condition of our research model by considering the moderating role of health institution type. In addition, practical implications for both policymakers in healthcare systems and MHA providers are delivered. |
Keyword | Community Health Workers Continuance Expectation Confirmation Theory Mobile Health Applications |
DOI | 10.1016/j.im.2024.104008 |
URL | View the original |
Indexed By | SCIE ; SSCI |
Language | 英語English |
WOS Research Area | Computer Science ; Information Science & Library Science ; Business & Economics |
WOS Subject | Computer Science, Information Systems ; Information Science & Library Science ; Management |
WOS ID | WOS:001282439300001 |
Publisher | ELSEVIER, RADARWEG 29, 1043 NX AMSTERDAM, NETHERLANDS |
Scopus ID | 2-s2.0-85199445776 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF ACCOUNTING AND INFORMATION MANAGEMENT |
Corresponding Author | Wu, Tailai |
Affiliation | 1.School of Medicine and Health Management, Huazhong University of Science and Technology, China 2.School of Public Health, Shanghai Jiaotong University, China 3.Faculty of Business Administration, University of Macau, China 4.School of Management, Huazhong University of Science and Technology, China |
Recommended Citation GB/T 7714 | Wu, Tailai,Fan, Bonan,Cai, Xianling,et al. Community health workers’ continuance of mobile health applications: An extended expectation confirmation model[J]. Information and Management, 2024, 61(6), 104008. |
APA | Wu, Tailai., Fan, Bonan., Cai, Xianling., Li, Ruihan., Wang, Qian., & Deng, Zhaohua (2024). Community health workers’ continuance of mobile health applications: An extended expectation confirmation model. Information and Management, 61(6), 104008. |
MLA | Wu, Tailai,et al."Community health workers’ continuance of mobile health applications: An extended expectation confirmation model".Information and Management 61.6(2024):104008. |
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