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Community health workers’ continuance of mobile health applications: An extended expectation confirmation model
Wu, Tailai1; Fan, Bonan2; Cai, Xianling1; Li, Ruihan1; Wang, Qian3; Deng, Zhaohua4
2024-07-01
Source PublicationInformation and Management
ABS Journal Level3
ISSN0378-7206
Volume61Issue:6Pages:104008
Abstract

Mobile health applications (MHAs) have been widely used by community health workers (CHWs) in primary care to facilitate their workflow, but the continuance of these applications by CHWs remains inadequate. This article employs expectation confirmation theory as the overarching theory, complemented by the information system success model and the consumer expectations model, to propose a research model aimed at examining the factors influencing CHWs’ MHA continuance. To validate this research model, a survey was conducted involving 459 CHWs who used MHAs. The analysis results confirm many hypothetical relationships within the research model. First, we propose an extended expectation confirmation model remedying deficiency of the expectation confirmation theory. Second, this study uncovers an inverted U-shaped relationship between CHWs’ expectations and expectation confirmation. Third, we study continuance from a novel perspective – that of CHWs. Fourth, we reveal one boundary condition of our research model by considering the moderating role of health institution type. In addition, practical implications for both policymakers in healthcare systems and MHA providers are delivered.

KeywordCommunity Health Workers Continuance Expectation Confirmation Theory Mobile Health Applications
DOI10.1016/j.im.2024.104008
URLView the original
Indexed BySCIE ; SSCI
Language英語English
WOS Research AreaComputer Science ; Information Science & Library Science ; Business & Economics
WOS SubjectComputer Science, Information Systems ; Information Science & Library Science ; Management
WOS IDWOS:001282439300001
PublisherELSEVIER, RADARWEG 29, 1043 NX AMSTERDAM, NETHERLANDS
Scopus ID2-s2.0-85199445776
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF ACCOUNTING AND INFORMATION MANAGEMENT
Corresponding AuthorWu, Tailai
Affiliation1.School of Medicine and Health Management, Huazhong University of Science and Technology, China
2.School of Public Health, Shanghai Jiaotong University, China
3.Faculty of Business Administration, University of Macau, China
4.School of Management, Huazhong University of Science and Technology, China
Recommended Citation
GB/T 7714
Wu, Tailai,Fan, Bonan,Cai, Xianling,et al. Community health workers’ continuance of mobile health applications: An extended expectation confirmation model[J]. Information and Management, 2024, 61(6), 104008.
APA Wu, Tailai., Fan, Bonan., Cai, Xianling., Li, Ruihan., Wang, Qian., & Deng, Zhaohua (2024). Community health workers’ continuance of mobile health applications: An extended expectation confirmation model. Information and Management, 61(6), 104008.
MLA Wu, Tailai,et al."Community health workers’ continuance of mobile health applications: An extended expectation confirmation model".Information and Management 61.6(2024):104008.
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