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What drives consumers to post more photos in online reviews? A trait activation theory perspective
Cai, Danting1; Li, Hengyun1; Law, Rob2; Ji, Haipeng1; Gao, Huicai3
2024-04-03
Source PublicationInternational Journal of Contemporary Hospitality Management
ABS Journal Level3
ISSN0959-6119
Abstract

Purpose: This study aims to investigate the influence of the reviewed establishment’s price level and the user’s social network size and reputation status on consumers’ tendency to post more visual imagery content. Furthermore, it explores the moderating effects of user experiences and geographic distance on these dynamics. Design/methodology/approach: This study adopts a multi-method approach to explore both the determinants behind the sharing of user-generated photos in online reviews and their internal mechanisms. Using a comprehensive secondary data set from Yelp.com, the authors focused on restaurant reviews from a prominent tourist destination to construct econometric models incorporating time-fixed effects. To enhance the robustness of the authors’ findings, the authors complemented the big data analysis with a series of controlled experiments. Findings: The reviewed establishments price level and the users reputation status and social network size incite corresponding motivations conspicuous display “reputation seeking” and social approval motivating users to incorporate more images in reviews. “User experiences can amplify the influence of these factors on image sharing.” An increase in the users geographical distance lessens the impact of the price level on image sharing, but it heightens the influence of the users reputation and social network size on the number of shared images. Practical implications: As a result of this study, high-end establishments can increase their online visibility by leveraging user-generated visual content. A structured rewards program could significantly boost engagement by incentivizing photo sharing, particularly among users with elite status and extensive social networks. Additionally, online review platforms can enhance users’ experiences and foster more dynamic interactions by developing personalized features that encourage visual content production. Originality/value: This research, anchored in trait activation theory, offers an innovative examination of the determinants of photo-posting behavior in online reviews by enriching the understanding of how the intricate interplay between users’ characteristics and situational cues can shape online review practices.

KeywordOnline Review Trait Activation Theory User Experience User Geographical Distance Visual Content Posting Visual Imagery Content Posting
DOI10.1108/IJCHM-08-2023-1138
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics ; Business & Economics
WOS SubjectHospitality, Leisure, Sport & Tourism ; Management
WOS IDWOS:001194373000001
PublisherEMERALD GROUP PUBLISHINLTDHOWARD HOUSE, WAGON LANE, BINGLEY BD16 1WA, W YORKSHIRE, ENGLAND
Scopus ID2-s2.0-85189108232
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Document TypeJournal article
CollectionASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
Corresponding AuthorLi, Hengyun
Affiliation1.School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, China
2.Asia-Pacific Academy of Economics and Management, University of Macau, Taipa, Macao
3.School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong
Recommended Citation
GB/T 7714
Cai, Danting,Li, Hengyun,Law, Rob,et al. What drives consumers to post more photos in online reviews? A trait activation theory perspective[J]. International Journal of Contemporary Hospitality Management, 2024.
APA Cai, Danting., Li, Hengyun., Law, Rob., Ji, Haipeng., & Gao, Huicai (2024). What drives consumers to post more photos in online reviews? A trait activation theory perspective. International Journal of Contemporary Hospitality Management.
MLA Cai, Danting,et al."What drives consumers to post more photos in online reviews? A trait activation theory perspective".International Journal of Contemporary Hospitality Management (2024).
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