Residential College | false |
Status | 已發表Published |
Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments | |
Luo, Jian Ming1; Hu, Zongwei2![]() ![]() | |
2024-05-01 | |
Source Publication | International Journal of Hospitality Management
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ABS Journal Level | 3 |
ISSN | 0278-4319 |
Volume | 119Pages:103721 |
Abstract | Digital marketers are becoming increasingly aware of people's online consumer experiences owing to the increasing popularity of online consumption. Exceptional online consumer experiences and memorable encounters are crucial. Although the use of cryptocurrency payments has become a new area for online website business growth, research on the experiential attributes of online travel websites supporting cryptocurrency payments is still lacking. The current research utilized text analytics and sentiment analysis to analyze reviews from seven online travel websites that accept cryptocurrency payments. This study identified 17 online experience topics and examine their relationship with ratings. Thereafter, perform emotional analysis in the comments. This research aimed to clarify the experiential aspects and emotional responses associated with online travel websites that accept cryptocurrency payments, ultimately contributing to a profound understanding of consumer experiences in this domain. Result provides new insights into the online experiences of online travel websites that accept cryptocurrency payments and contributes to theoretical and practical implications in this field. |
Keyword | Cryptocurrencies Payment Latent Dirichlet Allocation Analysis Online Customer Experience Online Travel Websites Sentiment Analysis |
DOI | 10.1016/j.ijhm.2024.103721 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:001187982200001 |
Publisher | ELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND |
Scopus ID | 2-s2.0-85185513929 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Corresponding Author | Hu, Zongwei |
Affiliation | 1.School of Liberal Arts, Macau University of Science and Technology, Macau, China 2.Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Macau, China 3.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macau, China |
First Author Affilication | University of Macau |
Corresponding Author Affilication | University of Macau |
Recommended Citation GB/T 7714 | Luo, Jian Ming,Hu, Zongwei,Law, Rob. Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments[J]. International Journal of Hospitality Management, 2024, 119, 103721. |
APA | Luo, Jian Ming., Hu, Zongwei., & Law, Rob (2024). Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments. International Journal of Hospitality Management, 119, 103721. |
MLA | Luo, Jian Ming,et al."Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments".International Journal of Hospitality Management 119(2024):103721. |
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