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Active Discovering New Slots for Task-Oriented Conversation
Wu, Yuxia1; Dai, Tianhao2; Zheng, Zhedong3; Liao, Lizi1
2024-03-13
Source PublicationIEEE-ACM Transactions on Audio Speech and Language Processing
ISSN2329-9290
Volume32Pages:2062-2072
Abstract

Existing task-oriented conversational systems heavily rely on domain ontologies with pre-defined slots and candidate values. In practical settings, these prerequisites are hard to meet, due to the emerging new user requirements and ever-changing scenarios. To mitigate these issues for better interaction performance, there are efforts working towards detecting out-of-vocabulary values or discovering new slots under unsupervised or semi-supervised learning paradigms. However, overemphasizing on the conversation data patterns alone induces these methods to yield noisy and arbitrary slot results. To facilitate the pragmatic utility, real-world systems tend to provide a stringent amount of human labeling quota, which offers an authoritative way to obtain accurate and meaningful slot assignments. Nonetheless, it also brings forward the high requirement of utilizing such quota efficiently. Hence, we formulate a general new slot discovery task in an information extraction fashion and incorporate it into an active learning framework to realize human-in-the-loop learning. Specifically, we leverage existing language tools to extract value candidates where the corresponding labels are further leveraged as weak supervision signals. Based on these, we propose a bi-criteria selection scheme which incorporates two major strategies, namely, uncertainty-based and diversity-based sampling to efficiently identify terms of interest. We conduct extensive experiments on several public datasets and compare with a bunch of competitive baselines to demonstrate the effectiveness of our method.

KeywordNew Slot Discovery Task-oriented Conversation Active Learning Language Processing
DOI10.1109/TASLP.2024.3374060
URLView the original
Indexed BySCIE
Language英語English
WOS Research AreaAcoustics ; Engineering
WOS SubjectAcoustics ; Engineering, Electrical & Electronic
WOS IDWOS:001196506000008
PublisherIEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC, 445 HOES LANE, PISCATAWAY, NJ 08855-4141
Scopus ID2-s2.0-85187980405
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Citation statistics
Document TypeJournal article
CollectionFaculty of Science and Technology
INSTITUTE OF COLLABORATIVE INNOVATION
DEPARTMENT OF COMPUTER AND INFORMATION SCIENCE
Corresponding AuthorLiao, Lizi
Affiliation1.Singapore Management University, Singapore
2.Wuhan University, Hubei, China
3.Faculty of Science and Technology, and Institute of Collaborative Innovation, University of Macau, Macau, China
Recommended Citation
GB/T 7714
Wu, Yuxia,Dai, Tianhao,Zheng, Zhedong,et al. Active Discovering New Slots for Task-Oriented Conversation[J]. IEEE-ACM Transactions on Audio Speech and Language Processing, 2024, 32, 2062-2072.
APA Wu, Yuxia., Dai, Tianhao., Zheng, Zhedong., & Liao, Lizi (2024). Active Discovering New Slots for Task-Oriented Conversation. IEEE-ACM Transactions on Audio Speech and Language Processing, 32, 2062-2072.
MLA Wu, Yuxia,et al."Active Discovering New Slots for Task-Oriented Conversation".IEEE-ACM Transactions on Audio Speech and Language Processing 32(2024):2062-2072.
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