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Blockchain-Enhanced Smart Contract for Cost-Effective Insurance Claims Processing
Wang, Qiping1; Lau, Raymond Yiu Keung2; Si, Yain Whar3; Xie, Haoran4; Tao, Xiaohui5
2023-09
Source PublicationJournal of Global Information Management
ABS Journal Level2
ISSN1062-7375
Volume31Issue:7Pages:1-21
Abstract

Blockchain-enabled smart contracts have revolutionized the insurance industry due to their potential to streamline backend operations, mitigate fraudulent claims, and enhance data security and transparency. Guided by the design science methodology, the authors propose two specific smart contract frameworks to enhance insurance claims processing related to vehicle damage claims and personal injury claims. These proposed frameworks can improve the overall efficiency and effectiveness of insurance claims processing by automating claims submission, review, analysis, and payment, while reducing fraud and data leakage, by merging various data sources and disintermediation. Furthermore, the authors design a smart contract template supported by eight operational algorithms to facilitate the processing of insurance claims with the help of smart contracts. This template provides practitioners with a standardized prototype for the development of secure and efficient insurance applications.

KeywordBlockchain Design Science Fintech Insurance Claims Processing Smart Contract
DOI10.4018/JGIM.329927
URLView the original
Language英語English
Scopus ID2-s2.0-85172935723
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Document TypeJournal article
CollectionDEPARTMENT OF COMPUTER AND INFORMATION SCIENCE
Corresponding AuthorWang, Qiping
Affiliation1.East China Normal University, China
2.City University of Hong Kong, Hong Kong
3.University of Macau, Macao
4.Lingnan University, Hong Kong
5.University of Southern Queensland, Australia
Recommended Citation
GB/T 7714
Wang, Qiping,Lau, Raymond Yiu Keung,Si, Yain Whar,et al. Blockchain-Enhanced Smart Contract for Cost-Effective Insurance Claims Processing[J]. Journal of Global Information Management, 2023, 31(7), 1-21.
APA Wang, Qiping., Lau, Raymond Yiu Keung., Si, Yain Whar., Xie, Haoran., & Tao, Xiaohui (2023). Blockchain-Enhanced Smart Contract for Cost-Effective Insurance Claims Processing. Journal of Global Information Management, 31(7), 1-21.
MLA Wang, Qiping,et al."Blockchain-Enhanced Smart Contract for Cost-Effective Insurance Claims Processing".Journal of Global Information Management 31.7(2023):1-21.
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