Residential College | false |
Status | 已發表Published |
Excited or Calm? Effects of Endorsers’ Emotions on Tourists’ Impulsive Buying | |
Luo, Xiaoyan1; Liu, Xing2; Wan, Lisa C.3 | |
2023-11 | |
Source Publication | Journal of Travel Research |
ABS Journal Level | 4 |
ISSN | 0047-2875 |
Abstract | Given the significant practical value impulsive buying brings to destinations, it has increasingly become a popular topic in tourist behavior research. However, few studies have examined how practitioners can sway tourists to engage in impulsive buying. This paper explores a possible strategy for practitioners by testing the effect of endorsers’ emotions (excitement vs. calmness) on the tourists’ arousal levels and their subsequent impulsive buying. In three experimental studies (including an actual behavioral study), we show that exciting (vs. calm) endorsement causes tourists to feel more aroused, which results in higher impulsive buying, manifested by unplanned purchases in both restaurants (Study 1) and hotels (Study 3), and actual impulsive purchases of special local products (Study 2). Moreover, the effect disappears when the tourists have a limited (vs. expanded) time horizon. Based on these findings, tourism marketers could choose and train endorsers for their products and services promotion accordingly. |
Keyword | Emotion Excited/calm Endorser Experiment Impulsive Buying Time Horizon |
DOI | 10.1177/00472875231213210 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:001120831800001 |
Publisher | SAGE PUBLICATIONS INC, 2455 TELLER RD, THOUSAND OAKS, CA 91320 |
Scopus ID | 2-s2.0-85178472572 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Corresponding Author | Liu, Xing |
Affiliation | 1.School of Tourism Management, Sun Yat-Sen University, Guangdong, China 2.Department of Integrated Resort and Tourism Management, University of Macau, Macao 3.School of Hotel and Tourism Management, The Chinese University of Hong Kong, Cheng Yu Tung Building, Shatin, Hong Kong |
Corresponding Author Affilication | University of Macau |
Recommended Citation GB/T 7714 | Luo, Xiaoyan,Liu, Xing,Wan, Lisa C.. Excited or Calm? Effects of Endorsers’ Emotions on Tourists’ Impulsive Buying[J]. Journal of Travel Research, 2023. |
APA | Luo, Xiaoyan., Liu, Xing., & Wan, Lisa C. (2023). Excited or Calm? Effects of Endorsers’ Emotions on Tourists’ Impulsive Buying. Journal of Travel Research. |
MLA | Luo, Xiaoyan,et al."Excited or Calm? Effects of Endorsers’ Emotions on Tourists’ Impulsive Buying".Journal of Travel Research (2023). |
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