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Excited or Calm? Effects of Endorsers’ Emotions on Tourists’ Impulsive Buying
Luo, Xiaoyan1; Liu, Xing2; Wan, Lisa C.3
2023-11
Source PublicationJournal of Travel Research
ABS Journal Level4
ISSN0047-2875
Abstract

Given the significant practical value impulsive buying brings to destinations, it has increasingly become a popular topic in tourist behavior research. However, few studies have examined how practitioners can sway tourists to engage in impulsive buying. This paper explores a possible strategy for practitioners by testing the effect of endorsers’ emotions (excitement vs. calmness) on the tourists’ arousal levels and their subsequent impulsive buying. In three experimental studies (including an actual behavioral study), we show that exciting (vs. calm) endorsement causes tourists to feel more aroused, which results in higher impulsive buying, manifested by unplanned purchases in both restaurants (Study 1) and hotels (Study 3), and actual impulsive purchases of special local products (Study 2). Moreover, the effect disappears when the tourists have a limited (vs. expanded) time horizon. Based on these findings, tourism marketers could choose and train endorsers for their products and services promotion accordingly.

KeywordEmotion Excited/calm Endorser Experiment Impulsive Buying Time Horizon
DOI10.1177/00472875231213210
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:001120831800001
PublisherSAGE PUBLICATIONS INC, 2455 TELLER RD, THOUSAND OAKS, CA 91320
Scopus ID2-s2.0-85178472572
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorLiu, Xing
Affiliation1.School of Tourism Management, Sun Yat-Sen University, Guangdong, China
2.Department of Integrated Resort and Tourism Management, University of Macau, Macao
3.School of Hotel and Tourism Management, The Chinese University of Hong Kong, Cheng Yu Tung Building, Shatin, Hong Kong
Corresponding Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Luo, Xiaoyan,Liu, Xing,Wan, Lisa C.. Excited or Calm? Effects of Endorsers’ Emotions on Tourists’ Impulsive Buying[J]. Journal of Travel Research, 2023.
APA Luo, Xiaoyan., Liu, Xing., & Wan, Lisa C. (2023). Excited or Calm? Effects of Endorsers’ Emotions on Tourists’ Impulsive Buying. Journal of Travel Research.
MLA Luo, Xiaoyan,et al."Excited or Calm? Effects of Endorsers’ Emotions on Tourists’ Impulsive Buying".Journal of Travel Research (2023).
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