Residential College | false |
Status | 已發表Published |
Revisiting review helpfulness prediction: An advanced deep learning model with multimodal input from Yelp | |
Zheng, Tianxiang1; Lin, Zhihao2; Zhang, Yating2; Jiao, Qi2; Su, Tian2; Tan, Hongbo2; Fan, Zesen2; Xu, Dengming2; Law, Rob3 | |
2023-08-13 | |
Source Publication | International Journal of Hospitality Management |
ABS Journal Level | 3 |
ISSN | 0278-4319 |
Volume | 114Pages:103579 |
Abstract | The ways in which different components collectively influence review helpfulness is not well understood in hospitality. This study shows how multiple review data modalities can be integrated with big data analytics to develop an algorithm that predicts review helpfulness to benefit hospitality businesses. We specifically reconciled the joint effects of three components: metadata (influential factors), text descriptions (textual content), and images (user-provided photos). We then applied a conjoint deep learning framework to predict the number of helpfulness votes a review may receive. Our model was empirically validated using 138,177 reviews retrieved from Yelp at two time stamps; its predictive power exceeded that of models containing fewer or singular components. These findings underscore the importance of thoroughly capturing a review's informational value, including its text and visual content, to determine review helpfulness. We also highlighted the temporal effects of reviews by including a review's posting date in dynamic helpfulness measures. This automatic prediction model enables business managers to foresee helpfulness votes and detect helpful/unhelpful reviews in a timely manner. |
Keyword | Big Data Analytics Deep Learning Multimodal Design Predictive Modeling Review Helpfulness |
DOI | 10.1016/j.ijhm.2023.103579 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:001059494300001 |
Publisher | ELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND |
Scopus ID | 2-s2.0-85167579011 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT |
Corresponding Author | Zheng, Tianxiang |
Affiliation | 1.Department of E-Commerce, Shenzhen Campus, Jinan University, Shenzhen, No.6, Qiaocheng East Avenue, Overseas Chinese Town, Nanshan District, Guangdong, 518053, China 2.Shenzhen Tourism College, Jinan University, Shenzhen, No.6, Qiaocheng East Avenue, Overseas Chinese Town, Nanshan District, Guangdong, 518053, China 3.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Avenida da Universidade Taipa, Macau SAR, China |
Recommended Citation GB/T 7714 | Zheng, Tianxiang,Lin, Zhihao,Zhang, Yating,et al. Revisiting review helpfulness prediction: An advanced deep learning model with multimodal input from Yelp[J]. International Journal of Hospitality Management, 2023, 114, 103579. |
APA | Zheng, Tianxiang., Lin, Zhihao., Zhang, Yating., Jiao, Qi., Su, Tian., Tan, Hongbo., Fan, Zesen., Xu, Dengming., & Law, Rob (2023). Revisiting review helpfulness prediction: An advanced deep learning model with multimodal input from Yelp. International Journal of Hospitality Management, 114, 103579. |
MLA | Zheng, Tianxiang,et al."Revisiting review helpfulness prediction: An advanced deep learning model with multimodal input from Yelp".International Journal of Hospitality Management 114(2023):103579. |
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