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Revisiting review helpfulness prediction: An advanced deep learning model with multimodal input from Yelp
Zheng, Tianxiang1; Lin, Zhihao2; Zhang, Yating2; Jiao, Qi2; Su, Tian2; Tan, Hongbo2; Fan, Zesen2; Xu, Dengming2; Law, Rob3
2023-08-13
Source PublicationInternational Journal of Hospitality Management
ABS Journal Level3
ISSN0278-4319
Volume114Pages:103579
Abstract

The ways in which different components collectively influence review helpfulness is not well understood in hospitality. This study shows how multiple review data modalities can be integrated with big data analytics to develop an algorithm that predicts review helpfulness to benefit hospitality businesses. We specifically reconciled the joint effects of three components: metadata (influential factors), text descriptions (textual content), and images (user-provided photos). We then applied a conjoint deep learning framework to predict the number of helpfulness votes a review may receive. Our model was empirically validated using 138,177 reviews retrieved from Yelp at two time stamps; its predictive power exceeded that of models containing fewer or singular components. These findings underscore the importance of thoroughly capturing a review's informational value, including its text and visual content, to determine review helpfulness. We also highlighted the temporal effects of reviews by including a review's posting date in dynamic helpfulness measures. This automatic prediction model enables business managers to foresee helpfulness votes and detect helpful/unhelpful reviews in a timely manner.

KeywordBig Data Analytics Deep Learning Multimodal Design Predictive Modeling Review Helpfulness
DOI10.1016/j.ijhm.2023.103579
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:001059494300001
PublisherELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND
Scopus ID2-s2.0-85167579011
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
Corresponding AuthorZheng, Tianxiang
Affiliation1.Department of E-Commerce, Shenzhen Campus, Jinan University, Shenzhen, No.6, Qiaocheng East Avenue, Overseas Chinese Town, Nanshan District, Guangdong, 518053, China
2.Shenzhen Tourism College, Jinan University, Shenzhen, No.6, Qiaocheng East Avenue, Overseas Chinese Town, Nanshan District, Guangdong, 518053, China
3.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Avenida da Universidade Taipa, Macau SAR, China
Recommended Citation
GB/T 7714
Zheng, Tianxiang,Lin, Zhihao,Zhang, Yating,et al. Revisiting review helpfulness prediction: An advanced deep learning model with multimodal input from Yelp[J]. International Journal of Hospitality Management, 2023, 114, 103579.
APA Zheng, Tianxiang., Lin, Zhihao., Zhang, Yating., Jiao, Qi., Su, Tian., Tan, Hongbo., Fan, Zesen., Xu, Dengming., & Law, Rob (2023). Revisiting review helpfulness prediction: An advanced deep learning model with multimodal input from Yelp. International Journal of Hospitality Management, 114, 103579.
MLA Zheng, Tianxiang,et al."Revisiting review helpfulness prediction: An advanced deep learning model with multimodal input from Yelp".International Journal of Hospitality Management 114(2023):103579.
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