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Social media influencers: The formation and effects of affective factors during online interactions
Zhang, Yixin; Mac, Lancy
2023-05-20
Source PublicationInternational Journal of Consumer Studies
ABS Journal Level2
ISSN1470-6423
Volume47Issue:5Pages:1824–1837
Abstract

Social media influencers emerged as powerful sources in affecting and guiding consumers' purchase decisions through self-generated content and online interactions with their followers. A large number of studies have so far focused on cognitive aspects such as perceived credibility, trustworthiness, and expertise of these influencers. This study aims to further advance the existing literature on social media influencer marketing from an affective perspective, with a focus on the emotional bonds generated by online interactions between the influencer and their followers. Based on the interpersonal process model of intimacy and theories in celebrity endorsement and social media influencer marketing, it examines the impact of self-disclosure and perceived responsiveness on familiarity and intimacy, which, in turn, affect purchase decision. An online survey was conducted with 304 social media users in Mainland China who have followed social media influencers. The results highlight the formation of two affective factors, namely, familiarity and intimacy, via self-disclosure and perceived responsiveness. Theoretically, this study provides a fresh perspective to better understand the endorser effect outside the regular set of cognitive factors. Marketing practitioners and companies can follow the suggestions of this study to select more effective social media influencers for their marketing campaign, and to build closer relationships with their target customers.

KeywordAffective Factors Familiarity Intimacy Online Interaction Social Media Influencer Marketing
DOI10.1111/ijcs.12957
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaBusiness & Economics
WOS SubjectBusiness
WOS IDWOS:000993181900001
PublisherWILEY, 111 RIVER ST, HOBOKEN 07030-5774, NJ
Scopus ID2-s2.0-85159697404
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding AuthorZhang, Yixin
AffiliationFaculty of Business Administration,University of Macau,Macao
First Author AffilicationFaculty of Business Administration
Corresponding Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Zhang, Yixin,Mac, Lancy. Social media influencers: The formation and effects of affective factors during online interactions[J]. International Journal of Consumer Studies, 2023, 47(5), 1824–1837.
APA Zhang, Yixin., & Mac, Lancy (2023). Social media influencers: The formation and effects of affective factors during online interactions. International Journal of Consumer Studies, 47(5), 1824–1837.
MLA Zhang, Yixin,et al."Social media influencers: The formation and effects of affective factors during online interactions".International Journal of Consumer Studies 47.5(2023):1824–1837.
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