Residential College | false |
Status | 已發表Published |
You've got mail! How work e-mail activity helps anxious workers enhance performance outcomes | |
Cheng,Bonnie Hayden1; Zhou,Yaxian1; Chen,Fangyuan2 | |
2023-05-23 | |
Source Publication | Journal of Vocational Behavior |
ABS Journal Level | 4 |
ISSN | 0001-8791 |
Volume | 144Pages:103881 |
Abstract | Despite workplace anxiety being a common experience of daily work life that is increasingly reliant on technology, we lack knowledge of technology-based job demands that prompt its occurrence. Drawing on theorization on workplace anxiety and integrating literature on information and communication technologies, we consider telepressure and normative response pressure as internal and external between-person sources of daily workplace anxiety. We further present a model of how employees adaptively (vs. maladaptively) respond to workplace anxiety on days they experience workplace anxiety, where anxiety prompts: (a) work e-mail activity, a self-regulatory behavior facilitating performance outcomes; and (b) non-work e-mail activity, a behavior that disengages employees from their work, debilitating performance outcomes. Utilizing a multilevel, time-lagged experience sampling field study across 10 workdays (Level 1 N = 809; Level 2 N = 96), we identify telepressure as a significant contributor of daily workplace anxiety. Further, we found support for an adaptive function of workplace anxiety. On days employees experienced workplace anxiety, their personal initiative and citizenship behaviors were enhanced through behavioral regulatory activity manifested in work e-mail activity. This indirect effect was strengthened for employees perceiving higher (vs. lower) work e-mail centrality. This research advances understanding of the adaptive function of workplace anxiety, such that employees are active drivers of their daily experiences of workplace anxiety. |
Keyword | E-mail Activity Experience Sampling Information And Communication Technology Workplace Anxiety |
DOI | 10.1016/j.jvb.2023.103881 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Psychology |
WOS Subject | Psychology, Applied |
WOS ID | WOS:001012657400001 |
Publisher | ACADEMIC PRESS INC ELSEVIER SCIENCE525 B ST, STE 1900, SAN DIEGO, CA 92101-4495 |
Scopus ID | 2-s2.0-85160739830 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT DEPARTMENT OF MANAGEMENT AND MARKETING |
Corresponding Author | Cheng,Bonnie Hayden |
Affiliation | 1.Faculty of Business and Economics,Hong Kong University Business School,The University of Hong Kong,Hong Kong 2.Faculty of Business Administration,Asia-Pacific Academy of Economics and Management (APAEM),University of Macau,Taipa,Macao |
Recommended Citation GB/T 7714 | Cheng,Bonnie Hayden,Zhou,Yaxian,Chen,Fangyuan. You've got mail! How work e-mail activity helps anxious workers enhance performance outcomes[J]. Journal of Vocational Behavior, 2023, 144, 103881. |
APA | Cheng,Bonnie Hayden., Zhou,Yaxian., & Chen,Fangyuan (2023). You've got mail! How work e-mail activity helps anxious workers enhance performance outcomes. Journal of Vocational Behavior, 144, 103881. |
MLA | Cheng,Bonnie Hayden,et al."You've got mail! How work e-mail activity helps anxious workers enhance performance outcomes".Journal of Vocational Behavior 144(2023):103881. |
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Cheng, Lin, and Chen(748KB) | 期刊论文 | 作者接受稿 | 开放获取 | CC BY-NC-SA | View Download |
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