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You've got mail! How work e-mail activity helps anxious workers enhance performance outcomes
Cheng,Bonnie Hayden1; Zhou,Yaxian1; Chen,Fangyuan2
2023-05-23
Source PublicationJournal of Vocational Behavior
ABS Journal Level4
ISSN0001-8791
Volume144Pages:103881
Abstract

Despite workplace anxiety being a common experience of daily work life that is increasingly reliant on technology, we lack knowledge of technology-based job demands that prompt its occurrence. Drawing on theorization on workplace anxiety and integrating literature on information and communication technologies, we consider telepressure and normative response pressure as internal and external between-person sources of daily workplace anxiety. We further present a model of how employees adaptively (vs. maladaptively) respond to workplace anxiety on days they experience workplace anxiety, where anxiety prompts: (a) work e-mail activity, a self-regulatory behavior facilitating performance outcomes; and (b) non-work e-mail activity, a behavior that disengages employees from their work, debilitating performance outcomes. Utilizing a multilevel, time-lagged experience sampling field study across 10 workdays (Level 1 N = 809; Level 2 N = 96), we identify telepressure as a significant contributor of daily workplace anxiety. Further, we found support for an adaptive function of workplace anxiety. On days employees experienced workplace anxiety, their personal initiative and citizenship behaviors were enhanced through behavioral regulatory activity manifested in work e-mail activity. This indirect effect was strengthened for employees perceiving higher (vs. lower) work e-mail centrality. This research advances understanding of the adaptive function of workplace anxiety, such that employees are active drivers of their daily experiences of workplace anxiety.

KeywordE-mail Activity Experience Sampling Information And Communication Technology Workplace Anxiety
DOI10.1016/j.jvb.2023.103881
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaPsychology
WOS SubjectPsychology, Applied
WOS IDWOS:001012657400001
PublisherACADEMIC PRESS INC ELSEVIER SCIENCE525 B ST, STE 1900, SAN DIEGO, CA 92101-4495
Scopus ID2-s2.0-85160739830
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Citation statistics
Document TypeJournal article
CollectionASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
DEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding AuthorCheng,Bonnie Hayden
Affiliation1.Faculty of Business and Economics,Hong Kong University Business School,The University of Hong Kong,Hong Kong
2.Faculty of Business Administration,Asia-Pacific Academy of Economics and Management (APAEM),University of Macau,Taipa,Macao
Recommended Citation
GB/T 7714
Cheng,Bonnie Hayden,Zhou,Yaxian,Chen,Fangyuan. You've got mail! How work e-mail activity helps anxious workers enhance performance outcomes[J]. Journal of Vocational Behavior, 2023, 144, 103881.
APA Cheng,Bonnie Hayden., Zhou,Yaxian., & Chen,Fangyuan (2023). You've got mail! How work e-mail activity helps anxious workers enhance performance outcomes. Journal of Vocational Behavior, 144, 103881.
MLA Cheng,Bonnie Hayden,et al."You've got mail! How work e-mail activity helps anxious workers enhance performance outcomes".Journal of Vocational Behavior 144(2023):103881.
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