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Substitution or complementary effects between hosts and neighbors’ information disclosure: Evidence from Airbnb
Zheng, Zuolong1,2; Li, Ziying3; Zhang, Xuwen3; Liang, Sai3; Law, Rob4; Lei, Jiasu2
2023-03-11
Source PublicationJournal of Business Research
ABS Journal Level3
ISSN0148-2963
Volume161Pages:113822
Abstract

Prior studies have attributed and confirmed the importance of hosts’ information disclosure on boosting their performance due to the prominent information asymmetry on peer-to-peer rental platforms. This study takes a step further by analyzing how hosts and neighbors’ disclosure of descriptions simultaneously and interactively influences the review volume and performance of Airbnb listings. Based on a panel dataset and fixed effect regression models, the results confirmed the findings of prior studies that self-disclosure of descriptions has a positive effect on the review volume and performance. We also initially find a substitute effect between self-disclosure of descriptions and neighbors’ disclosure of public information, with a complementary effect between self-disclosure of descriptions and neighbors’ disclosure of private information. As a novel attempt to analyze the effect of neighbors’ information disclosure on property performance, this study provides important implications for relevant literature and for hospitality professionals to improve information disclosure strategies.

KeywordAirbnb Information Disclosure Knowledge Sharing Neighborhood Effect Online Review Sharing Economy
DOI10.1016/j.jbusres.2023.113822
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaBusiness & Economics
WOS SubjectBusiness
WOS IDWOS:000951644000001
PublisherELSEVIER SCIENCE INCSTE 800, 230 PARK AVE, NEW YORK, NY 10169
Scopus ID2-s2.0-85150382264
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorLiang, Sai
Affiliation1.School of Business, Suzhou University of Science and Technology, Suzhou, 99 Xuefu Road, China
2.School of Economics and Management, Tsinghua University, Beijing, 30 Shuangqing Road, China
3.College of Tourism and Service Management, Nankai University, Tianjin, 38 Tongyan Road, 300350, China
4.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macao, Hong Kong
Recommended Citation
GB/T 7714
Zheng, Zuolong,Li, Ziying,Zhang, Xuwen,et al. Substitution or complementary effects between hosts and neighbors’ information disclosure: Evidence from Airbnb[J]. Journal of Business Research, 2023, 161, 113822.
APA Zheng, Zuolong., Li, Ziying., Zhang, Xuwen., Liang, Sai., Law, Rob., & Lei, Jiasu (2023). Substitution or complementary effects between hosts and neighbors’ information disclosure: Evidence from Airbnb. Journal of Business Research, 161, 113822.
MLA Zheng, Zuolong,et al."Substitution or complementary effects between hosts and neighbors’ information disclosure: Evidence from Airbnb".Journal of Business Research 161(2023):113822.
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