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Social Media Engagement in Two Governmental Schemes during the COVID-19 Pandemic in Macao
Patrick Cheong-Iao Pang1; Wenjing Jiang2; Guanwen Pu3; Kin-Sun Chan4,5; Ying Lau6
2022-07-23
Source PublicationInternational Journal of Environmental Research and Public Health
ISSN1660-4601
Volume19Issue:15Pages:8976
Abstract

Social media engagement is a vehicle for effective communication and engagement between governments and individuals, especially in crises such as the COVID-19 pandemic. Additionally, it can be used to communicate resilience measures and receive feedback. This research aims to investigate public social media engagement with resilience measures related to COVID-19 in Macao. We examined 1107 posts and 791 comments about the government’s face mask supply and consumption voucher schemes on Facebook. Using the Crisis Lifecycle model, we partitioned the data and analyzed the content and engagement of related posts, as well as the word semantics in user comments. Our findings show that social media engagement in these resilience measures is high and positive in the early stages of the pandemic, suggesting social media’s potential in mobilizing society, preserving social resilience, and serving as a two-way communication tool in public health emergencies.

KeywordContent Analysis Covid-19 Facebook Governmental Scheme Social Media
DOI10.3390/ijerph19158976
URLView the original
Indexed BySCIE ; SSCI
Language英語English
WOS Research AreaEnvironmental Sciences & Ecology ; Public, Environmental & Occupational Health
WOS SubjectEnvironmental Sciences ; Public, Environmental & Occupational Health
WOS IDWOS:000838831500001
PublisherMDPI, ST ALBAN-ANLAGE 66, CH-4052 BASEL, SWITZERLAND
Scopus ID2-s2.0-85135374534
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
Faculty of Social Sciences
DEPARTMENT OF GOVERNMENT AND PUBLIC ADMINISTRATION
Corresponding AuthorKin-Sun Chan
Affiliation1.Faculty of Applied Sciences, Macao Polytechnic University, Macao
2.Center for Social Security Studies, Wuhan University, Wuhan, 430072, China
3.Faculty of Business Administration, University of Macau, Macao
4.Faculty of Social Sciences, University of Macau, Macao
5.Grand Thought Think Tank, Macao
6.Alice Lee Centre for Nursing Studies, Yong Loo Lin School of Medicine, National University of Singapore, Singapore, 117597, Singapore
Corresponding Author AffilicationFaculty of Social Sciences
Recommended Citation
GB/T 7714
Patrick Cheong-Iao Pang,Wenjing Jiang,Guanwen Pu,et al. Social Media Engagement in Two Governmental Schemes during the COVID-19 Pandemic in Macao[J]. International Journal of Environmental Research and Public Health, 2022, 19(15), 8976.
APA Patrick Cheong-Iao Pang., Wenjing Jiang., Guanwen Pu., Kin-Sun Chan., & Ying Lau (2022). Social Media Engagement in Two Governmental Schemes during the COVID-19 Pandemic in Macao. International Journal of Environmental Research and Public Health, 19(15), 8976.
MLA Patrick Cheong-Iao Pang,et al."Social Media Engagement in Two Governmental Schemes during the COVID-19 Pandemic in Macao".International Journal of Environmental Research and Public Health 19.15(2022):8976.
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