Residential College | false |
Status | 已發表Published |
To reflect and learn: the emotional labor strategies of victims of workplace ostracism and the role of anger | |
Gao, Shanshan1,2; Lin, Xiaowan1 | |
2023-09-03 | |
Source Publication | Journal of Social Psychology |
ABS Journal Level | 1 |
ISSN | 0022-4545 |
Volume | 163Issue:5Pages:637-654 |
Abstract | Research on coping with workplace ostracism has mainly focused on victims’ behaviors. This study provides additional insights by focusing on victims’ cognitive processes and emotion regulation to determine how workplace ostracism leads them to reflect and act on their emotions. Drawing on emotion regulation theory and ego depletion theory, we proposed a moderated mediation model to examine the mediating role of reflective learning in the relationships between workplace ostracism and emotional labor and the moderating effect of anger on the process. We conducted an experimental vignette study with 199 working adults in China. When the participants reported low levels of anger in response to workplace ostracism, they engaged in more surface acting and deep acting through reflective learning. However, when the participants reported high levels of anger, they did not use reflective learning effectively. We discuss the implications of these results for both research and practice. |
Keyword | Workplace Ostracism Reflective Learning Anger Emotional Labor Emotion Regulation |
DOI | 10.1080/00224545.2022.2144095 |
URL | View the original |
Indexed By | SSCI |
WOS Research Area | Psychology |
WOS Subject | Psychology, Social |
WOS ID | WOS:000889597800001 |
Publisher | Routledge |
Scopus ID | 2-s2.0-85142654046 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF MANAGEMENT AND MARKETING |
Affiliation | 1.University of Macau 2.Guangzhou Sport University, China |
First Author Affilication | University of Macau |
Recommended Citation GB/T 7714 | Gao, Shanshan,Lin, Xiaowan. To reflect and learn: the emotional labor strategies of victims of workplace ostracism and the role of anger[J]. Journal of Social Psychology, 2023, 163(5), 637-654. |
APA | Gao, Shanshan., & Lin, Xiaowan (2023). To reflect and learn: the emotional labor strategies of victims of workplace ostracism and the role of anger. Journal of Social Psychology, 163(5), 637-654. |
MLA | Gao, Shanshan,et al."To reflect and learn: the emotional labor strategies of victims of workplace ostracism and the role of anger".Journal of Social Psychology 163.5(2023):637-654. |
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