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To reflect and learn: the emotional labor strategies of victims of workplace ostracism and the role of anger
Gao, Shanshan1,2; Lin, Xiaowan1
2023-09-03
Source PublicationJournal of Social Psychology
ABS Journal Level1
ISSN0022-4545
Volume163Issue:5Pages:637-654
Abstract

Research on coping with workplace ostracism has mainly focused on victims’ behaviors. This study provides additional insights by focusing on victims’ cognitive processes and emotion regulation to determine how workplace ostracism leads them to reflect and act on their emotions. Drawing on emotion regulation theory and ego depletion theory, we proposed a moderated mediation model to examine the mediating role of reflective learning in the relationships between workplace ostracism and emotional labor and the moderating effect of anger on the process. We conducted an experimental vignette study with 199 working adults in China. When the participants reported low levels of anger in response to workplace ostracism, they engaged in more surface acting and deep acting through reflective learning. However, when the participants reported high levels of anger, they did not use reflective learning effectively. We discuss the implications of these results for both research and practice. 

KeywordWorkplace Ostracism Reflective Learning Anger Emotional Labor Emotion Regulation
DOI10.1080/00224545.2022.2144095
URLView the original
Indexed BySSCI
WOS Research AreaPsychology
WOS SubjectPsychology, Social
WOS IDWOS:000889597800001
PublisherRoutledge
Scopus ID2-s2.0-85142654046
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF MANAGEMENT AND MARKETING
Affiliation1.University of Macau
2.Guangzhou Sport University, China
First Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Gao, Shanshan,Lin, Xiaowan. To reflect and learn: the emotional labor strategies of victims of workplace ostracism and the role of anger[J]. Journal of Social Psychology, 2023, 163(5), 637-654.
APA Gao, Shanshan., & Lin, Xiaowan (2023). To reflect and learn: the emotional labor strategies of victims of workplace ostracism and the role of anger. Journal of Social Psychology, 163(5), 637-654.
MLA Gao, Shanshan,et al."To reflect and learn: the emotional labor strategies of victims of workplace ostracism and the role of anger".Journal of Social Psychology 163.5(2023):637-654.
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