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What are the obstacles in the way to “avoid landmines”? Influence of electronic word-of-mouth dispersion on order decision from the self-construal perspective
Mengmeng Song1; Rob Law2; Yucong Duan3
2022-10
Source PublicationInternational Journal of Hospitality Management
ABS Journal Level3
ISSN0278-4319
Volume107Pages:103334
Abstract

Electronic word-of-mouth has greatly influenced customers’ post-purchase decision. Especially, the long internal between booking and checking-in hotels makes it possible to change decisions. Therefore, hotel managers maybe publish fake reviews to stabilize electronic word-of-mouth. Based on attribution theory, this study attributes electronic word-of-mouth dispersion to comments of consumers and fake reviewers. Employing the context experimental method, results show the following: (1) electronic word-of-mouth dispersion negatively affects the order decision; (2) attribution selection could mediate the effect of electronic word-of-mouth dispersion on order decision; (3) independent self-construal weakens the negative effect of electronic word-of-mouth dispersion on order decision; (4) the endowment effect is based on consumers’ risk of losing a product and high endowment reduce the tendency of electronic word-of-mouth dispersion because of fake reviews. Findings not only contribute to electronic word-of-mouth dispersion studies in the field of consumer behavior but also provide guidance for hotel order management.

KeywordElectronic Word-of-mouth Dispersion Order Decision Attribution Selection Endowment Effect Self-construal
DOI10.1016/j.ijhm.2022.103334
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:000860446000005
PublisherELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND
Scopus ID2-s2.0-85137291961
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Faculty of Business Administration
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
Corresponding AuthorMengmeng Song; Rob Law; Yucong Duan
Affiliation1.College of Tourism, Hainan University, Haikou, China
2.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macau SAR, China
3.School of Computer Science and Technology, Hainan University, Haikou, China
Corresponding Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Mengmeng Song,Rob Law,Yucong Duan. What are the obstacles in the way to “avoid landmines”? Influence of electronic word-of-mouth dispersion on order decision from the self-construal perspective[J]. International Journal of Hospitality Management, 2022, 107, 103334.
APA Mengmeng Song., Rob Law., & Yucong Duan (2022). What are the obstacles in the way to “avoid landmines”? Influence of electronic word-of-mouth dispersion on order decision from the self-construal perspective. International Journal of Hospitality Management, 107, 103334.
MLA Mengmeng Song,et al."What are the obstacles in the way to “avoid landmines”? Influence of electronic word-of-mouth dispersion on order decision from the self-construal perspective".International Journal of Hospitality Management 107(2022):103334.
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