Residential College | false |
Status | 已發表Published |
What are the obstacles in the way to “avoid landmines”? Influence of electronic word-of-mouth dispersion on order decision from the self-construal perspective | |
Mengmeng Song1![]() ![]() ![]() ![]() | |
2022-10 | |
Source Publication | International Journal of Hospitality Management
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ABS Journal Level | 3 |
ISSN | 0278-4319 |
Volume | 107Pages:103334 |
Abstract | Electronic word-of-mouth has greatly influenced customers’ post-purchase decision. Especially, the long internal between booking and checking-in hotels makes it possible to change decisions. Therefore, hotel managers maybe publish fake reviews to stabilize electronic word-of-mouth. Based on attribution theory, this study attributes electronic word-of-mouth dispersion to comments of consumers and fake reviewers. Employing the context experimental method, results show the following: (1) electronic word-of-mouth dispersion negatively affects the order decision; (2) attribution selection could mediate the effect of electronic word-of-mouth dispersion on order decision; (3) independent self-construal weakens the negative effect of electronic word-of-mouth dispersion on order decision; (4) the endowment effect is based on consumers’ risk of losing a product and high endowment reduce the tendency of electronic word-of-mouth dispersion because of fake reviews. Findings not only contribute to electronic word-of-mouth dispersion studies in the field of consumer behavior but also provide guidance for hotel order management. |
Keyword | Electronic Word-of-mouth Dispersion Order Decision Attribution Selection Endowment Effect Self-construal |
DOI | 10.1016/j.ijhm.2022.103334 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:000860446000005 |
Publisher | ELSEVIER SCI LTD, THE BOULEVARD, LANGFORD LANE, KIDLINGTON, OXFORD OX5 1GB, OXON, ENGLAND |
Scopus ID | 2-s2.0-85137291961 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT Faculty of Business Administration ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT |
Corresponding Author | Mengmeng Song; Rob Law; Yucong Duan |
Affiliation | 1.College of Tourism, Hainan University, Haikou, China 2.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Macau SAR, China 3.School of Computer Science and Technology, Hainan University, Haikou, China |
Corresponding Author Affilication | Faculty of Business Administration |
Recommended Citation GB/T 7714 | Mengmeng Song,Rob Law,Yucong Duan. What are the obstacles in the way to “avoid landmines”? Influence of electronic word-of-mouth dispersion on order decision from the self-construal perspective[J]. International Journal of Hospitality Management, 2022, 107, 103334. |
APA | Mengmeng Song., Rob Law., & Yucong Duan (2022). What are the obstacles in the way to “avoid landmines”? Influence of electronic word-of-mouth dispersion on order decision from the self-construal perspective. International Journal of Hospitality Management, 107, 103334. |
MLA | Mengmeng Song,et al."What are the obstacles in the way to “avoid landmines”? Influence of electronic word-of-mouth dispersion on order decision from the self-construal perspective".International Journal of Hospitality Management 107(2022):103334. |
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