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A Review of Robotic Applications in Hospitality and Tourism Research
Ye, Huiyue1; Sun, Sunny2; Law, Rob1
Source PublicationSustainability (Switzerland)
ISSN2071-1050
2022-09-01
Abstract

Recently, robots have been widely adopted in the hospitality and tourism industry. Efficient robots can help hoteliers and tourism suppliers with their repetitive or manual labor. Due to the coronavirus disease (COVID-19) pandemic, there is an increasing number of publications on robotic applications in hospitality and tourism. However, a comprehensive literature review of this realm remains lacking. Therefore, to provide a holistic view of the existing literature on robotic applications in hospitality and tourism, this study reviewed 86 extant robotic application-related articles by conducting descriptive analysis and content analysis. The findings of this study showed that most of the existing relevant studies were conducted from the perspective of consumers in the hospitality context. Potential future research directions for academics are identified herein. Practical implications on robotic adoption are also provided for industry practitioners.

KeywordHotel Robot Robotic Applications Technology Tourism
Language英語English
DOI10.3390/su141710827
URLView the original
Volume14
Issue17
WOS IDWOS:000851682700001
WOS SubjectGreen & Sustainable Science & Technology ; Environmental Sciences ; Environmental Studies
WOS Research AreaScience & Technology - Other Topics ; Environmental Sciences & Ecology
Indexed BySCIE ; SSCI
Scopus ID2-s2.0-85137943341
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Document TypeReview article
CollectionASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Affiliation1.Asia-Pacific Academy of Economics and Management, Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Taipa, 999078, Macao
2.College of Asia Pacific Studies, Ritsumeikan Asia Pacific University, Beppu, 1-1 Jumonjibaru, 874-8577, Japan
First Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Ye, Huiyue,Sun, Sunny,Law, Rob. A Review of Robotic Applications in Hospitality and Tourism Research[J]. Sustainability (Switzerland), 2022, 14(17).
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