Residential College | false |
Status | 已發表Published |
Propelling consumer engagement via entrepreneurs' live streaming? | |
Zheng Jiang1; Haizhong Wang1; Jiaolong Xue2; Tianqi Zhai3 | |
2022-08-03 | |
Source Publication | Frontiers in Psychology |
ABS Journal Level | 1 |
ISSN | 1664-1078 |
Volume | 13 |
Abstract | Entrepreneurs' live streaming (ELS) is an important tool for marketing, and it can increase consumer engagement, especially during the COVID-19 pandemic. Previous live streaming literature mainly focused on third-party live streaming, targeted at professional streamers and online celebrities. This study aims to discuss the factors underlying consumer engagement in the ELS. Using a mixed method of a quasi-experiment and an online survey, we analyzed the impact of the ELS on consumer engagement and the factors that drive consumer engagement in the ELS in each of 231 samples. In the enterprises' live streaming, the ELS has a significantly higher influence on consumer engagement compared with the employees' live streaming. In the ELS, based on source credibility theory and signaling theory, this study concludes that factors of ELS's credibility consist of internal factors (reputation, expertise, and interactivity) and external factors (guarantee, authenticity, and money-saving). The authors demonstrate that both internal and external factors positively affect trust in activities. Trust in activities positively affects consumer engagement and mediates the effects of reputation, expertise, interactivity, guarantee, and authenticity on consumer engagement. Moreover, reputation and expertise positively improve consumers' admiration toward the entrepreneur streamer and in turn, positively increase consumer engagement. Interactivity and expertise shorten the psychological distance. Psychological distance negatively affects consumer engagement and only helps increase the positive effect of interactivity on consumer engagement. These findings have theoretical and practical implications for live streaming e-commerce. |
Keyword | Admiration Authenticity Consumer Engagement Entrepreneurs' Live Streaming Guarantee Reputation |
DOI | 10.3389/fpsyg.2022.890707 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Psychology |
WOS Subject | Psychology, Multidisciplinary |
WOS ID | WOS:000841415500001 |
Publisher | FRONTIERS MEDIA SA, AVENUE DU TRIBUNAL FEDERAL 34, LAUSANNE CH-1015, SWITZERLAND |
Scopus ID | 2-s2.0-85136189208 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration |
Corresponding Author | Jiaolong Xue |
Affiliation | 1.School of Business, Sun Yet-sen University, Guangzhou, China 2.Business School, Sichuan University, Chengdu, China 3.Faculty of Business Administration, University of Macau, Macao |
Recommended Citation GB/T 7714 | Zheng Jiang,Haizhong Wang,Jiaolong Xue,et al. Propelling consumer engagement via entrepreneurs' live streaming?[J]. Frontiers in Psychology, 2022, 13. |
APA | Zheng Jiang., Haizhong Wang., Jiaolong Xue., & Tianqi Zhai (2022). Propelling consumer engagement via entrepreneurs' live streaming?. Frontiers in Psychology, 13. |
MLA | Zheng Jiang,et al."Propelling consumer engagement via entrepreneurs' live streaming?".Frontiers in Psychology 13(2022). |
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