Microfi nance Products and Service Quality in Financial  and Quasi-Financial Institutions in C hina

UM > Faculty of Business Administration > DEPARTMENT OF MANAGEMENT AND MARKETING

Status	已發表Published
	Microfi nance Products and Service Quality in Financial and Quasi-Financial Institutions in C hina
	Chan, S. H.; Lin, J
	2015-09-01
Source Publication	Strategic Change
ISSN	1099-1697
Pages	267-284
Abstract	‘Mystery shopping’ can be a useful diagnostic tool for banking regulators to monitor whether financial and quasi-financial institutions are operating within the legal regulatory framework, while microfinance service providers can use it to develop innovative yet attractively priced financial products and services. Commercial banks have downscaled their products and some banks regard MSEs as the main target customers. Product innovation is imperative if the microfinance service providers are truly interested in serving the unbanked and underserved, and supporting the development of MSEs. Mystery shopping is a viable tool for the banking regulatory commission to monitor the microfinance sector, ensure that MCCs follow their original stated purposes, and encourage the sustainable development of microfinance.
Keyword	Microfinance Product service quality Quasi-Financial Institutions Loans China
Language	英語English
The Source to Article	PB_Publication
PUB ID	15635
Document Type	Journal article
Collection	DEPARTMENT OF MANAGEMENT AND MARKETING
Recommended Citation GB/T 7714	Chan, S. H.,Lin, J. Microfi nance Products and Service Quality in Financial and Quasi-Financial Institutions in C hina[J]. Strategic Change, 2015, 267-284.
APA	Chan, S. H.., & Lin, J (2015). Microfi nance Products and Service Quality in Financial and Quasi-Financial Institutions in C hina. Strategic Change, 267-284.
MLA	Chan, S. H.,et al."Microfi nance Products and Service Quality in Financial and Quasi-Financial Institutions in C hina".Strategic Change (2015):267-284.

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