Understanding the link between communication satisfaction and organizational citizenship behavior

UM > Faculty of Business Administration > DEPARTMENT OF MANAGEMENT AND MARKETING

Status	已發表Published
	Understanding the link between communication satisfaction and organizational citizenship behavior
	Chan, S. H.; Lai, I.
	2017-02-01
Source Publication	Journal of Business Research
ISSN	0148-2963
Pages	214-223
Abstract	This study broadens the application of the justice and OCB concepts beyond pay and job satisfaction to capture previously uninvestigated effects by examining the link between communication satisfaction (CS), perceived justice, and organizational citizenship behaviors (OCB) among Chinese employees.We predict perceived justice will mediate the relationship between CS and OCB. We also predict CS will mediate the relationship between perceived justice and OCB. Quantitative analyses were used to analyze the relationships. FsQCA was used as an additional technique to test the mediating effect. Results show that OCB were influenced by CS and perceived justice. CS is a mediator between perceived justice and OCB. Perceived justice is not a mediator between CS and OCB. The finding points to the need for enhancing communication practices and creating a fair working environment in order to encourage discretionary behaviors. Theoretical and practical implications are discussed along with the limitations.
Keyword	communication satisfaction human resources justice perceptions Macau organizational citizenship behavior
Language	英語English
The Source to Article	PB_Publication
PUB ID	32762
Document Type	Journal article
Collection	DEPARTMENT OF MANAGEMENT AND MARKETING
Recommended Citation GB/T 7714	Chan, S. H.,Lai, I.. Understanding the link between communication satisfaction and organizational citizenship behavior[J]. Journal of Business Research, 2017, 214-223.
APA	Chan, S. H.., & Lai, I. (2017). Understanding the link between communication satisfaction and organizational citizenship behavior. Journal of Business Research, 214-223.
MLA	Chan, S. H.,et al."Understanding the link between communication satisfaction and organizational citizenship behavior".Journal of Business Research (2017):214-223.

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