Residential College | false |
Status | 已發表Published |
The Influence of Support on Turnover Intention among Macau’s Hospitality Employees | |
Chan, Sow Hup Joanne; Wei, J; James, J | |
2020-12-01 | |
Conference Name | 2020 AIB SEA Regional Conference |
Source Publication | 2020 AIB SEA Regional Conference |
Conference Date | 2020-12-05 - 2020-12-07 |
Conference Place | Hong Kong |
Abstract | Employee turnover is costly and damaging to organizations. In order to minimize the costs, scholars and practitioners have shown interest in preventing employees’ turnover. Existing literature has acknowledged the possibilities of increasing employees’ perceived supervisor support, perceived co-worker support and perceived family support to reduce their turnover intentions. Although various researchers have studied the outcome of support in relation to turnover, knowledge on employees’ turnover intention remains fragmented. As the mechanisms underlying how the various forms of support affect turnover intention remain unclear, the current study aims to compare how three different sources of support, namely family support, supervisor support and co-worker support, influence employees’ turnover intentions, through two mediating mechanisms——emotional exhaustion and affective commitment. We proposed that affective commitment positively mediate the support-turnover intention relations while emotional exhaustion negatively mediate the support-turnover intention relations. Data was collected from hospitality employees in Macau and structural equation modeling was utilized to analyze the complex links among antecedents of turnover intention. Results showed that hospitality employees’ perceived supervisor support and perceived family support were negatively related to emotional exhaustion, which in turn were positively related to turnover intention. On the other hand, perceived supervisor support and perceived family support were positively related to affective commitment, which in turn were negatively related to turnover intention. Perceived supervisor support was found to have stronger impact than perceived family support on emotional exhaustion (-.34 vs. -.19) and affective commitment (.17 vs. .13). Interestingly, perceived co-worker support was not a significant antecedent to emotional exhaustion, affective commitment and turnover intention. It might be due to co-workers’ favorable behaviors such as helping. Overall, the findings contributed to the social support and turnover literature. Managerial implications for improving employee retention were suggested. |
Keyword | Affective Commitment Emotional Exhaustion Support Retention |
Language | 英語English |
The Source to Article | PB_Publication |
Document Type | Conference paper |
Collection | DEPARTMENT OF MANAGEMENT AND MARKETING |
Recommended Citation GB/T 7714 | Chan, Sow Hup Joanne,Wei, J,James, J. The Influence of Support on Turnover Intention among Macau’s Hospitality Employees[C], 2020. |
APA | Chan, Sow Hup Joanne., Wei, J., & James, J (2020). The Influence of Support on Turnover Intention among Macau’s Hospitality Employees. 2020 AIB SEA Regional Conference. |
Files in This Item: | There are no files associated with this item. |
Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.
Edit Comment