Antecedents of civic virtue and altruistic organizational citizenship behavior in Macau

UM > Faculty of Business Administration > DEPARTMENT OF MANAGEMENT AND MARKETING

Status	已發表Published
	Antecedents of civic virtue and altruistic organizational citizenship behavior in Macau
	Chan, S. H.; Kuok, O. M.
	2021
Source Publication	Society and Business Review
ISSN	0.1108/SBR-06-2020-0085
Pages	113-133
Abstract	Purpose – This study aims to investigate the relationships between two dimensions of communication satisfaction – personal feedback and supervisory communication – on outcomes such as altruistic organizational citizenship behavior and civic virtue. Another aim is to examine the mediating role of organizational justice (OJ) between these two dimensions of communication satisfaction and altruistic organizational citizenship behavior and civic virtue. Design/methodology/approach – This study is based on a survey conducted in major organizations in Macau SAR, China. Data from 294 respondents who successfully completed the questionnaire is used for the analysis. Findings – The results reveal that supervisory communication is significantly and positively associated with altruistic organizational citizenship behavior. Both personal feedback and supervisory communication are significantly and positively associated with civic virtue. OJ is a mediator between personal feedback and civic virtue. OJ also mediates the relationship between satisfaction with supervisory communication and civic virtue. It is intriguing that OJ is not a mediator in the relationship between satisfaction with communication and altruistic organizational citizenship behavior. Research limitations/implications – A single city cross-sectional study presents some restrictions on the generalizability of the findings. More studies are needed to understand communication satisfaction – organizational citizenship behavior processes to establish if the findings holdwith other samples in other cultures. Practical implications – The empirical evidence in this study shows that satisfaction with communication is critical for promoting discretionary behaviors. The mediating roles of OJ between personal feedback and civic virtue and between supervisory communication and civic virtue, clearly indicate that even though a manager may try hard to motivate employees’ participation in discretionary behaviors, whether employees participate in extra-role behaviors depends on their perception of justice. Originality/value – This is the first study to examine how altruistic organizational citizenship behavior and civic virtues are influenced by satisfaction with communication. Moreover, the mediating role of OJ has never been tested previously. The findings contribute to the HR literature and provide deeper insights on how to promote citizenship behavior.
Keyword	China communication environment job quality Thailand United Arab Emirates work values
Language	英語English
The Source to Article	PB_Publication
PUB ID	56297
Document Type	Journal article
Collection	DEPARTMENT OF MANAGEMENT AND MARKETING
Recommended Citation GB/T 7714	Chan, S. H.,Kuok, O. M.. Antecedents of civic virtue and altruistic organizational citizenship behavior in Macau[J]. Society and Business Review, 2021, 113-133.
APA	Chan, S. H.., & Kuok, O. M. (2021). Antecedents of civic virtue and altruistic organizational citizenship behavior in Macau. Society and Business Review, 113-133.
MLA	Chan, S. H.,et al."Antecedents of civic virtue and altruistic organizational citizenship behavior in Macau".Society and Business Review (2021):113-133.

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