| Status | 已發表Published |
| Managers' work-to-family enrichment: The role of customer misbehavior and work meaningfulness | |
Loi, R.; Xu, A. J. ; Chow, C. W. C.; Kwok, J. M. L.
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| 2016-08-01 | |
| Source Publication | The 2016 Academy of Management Annual Meeting Proceedings
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| Abstract | With the growing research interest in work-family enrichment, this study explores how negative workplace phenomenon affects managers’ experience of work-to-family enrichment. Using two-wave survey data collected from 156 retail store managers who had frequent interactions with customers, we found that customer misbehavior had a negative effect on managers’ work-to-family enrichment owing to their reduced work meaningfulness. Furthermore, managers’ affective commitment acted as an effective buffer on such negative relationship. Our findings thus fill in the missing piece in current work-family enrichment literature and carry important implications for organizations to help managers attain work meaningfulness and enrich their family life. |
| Keyword | Work-family enrichment Work meaningfulness Customer misbehavior Affective commitment |
| Language | 英語English |
| The Source to Article | PB_Publication |
| PUB ID | 20819 |
| Document Type | Conference paper |
| Collection | DEPARTMENT OF MANAGEMENT AND MARKETING |
| Recommended Citation GB/T 7714 | Loi, R.,Xu, A. J.,Chow, C. W. C.,et al. Managers' work-to-family enrichment: The role of customer misbehavior and work meaningfulness[C], 2016. |
| APA | Loi, R.., Xu, A. J.., Chow, C. W. C.., & Kwok, J. M. L. (2016). Managers' work-to-family enrichment: The role of customer misbehavior and work meaningfulness. The 2016 Academy of Management Annual Meeting Proceedings. |
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