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The interactive effect of LMX and LMX differentiation on followers’ job burnout: Evidence from tourism industry in Hong Kong
Lai, J. Y. M.; Chow, C. W. C.; Loi, R.
2018-09-01
Source PublicationINTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT
ISSN0958-5192
Pages1972-1998
Abstract

Building on the conservation of resources theory, we posit that leader–member exchange (LMX) serves as a valued resource to reduce followers’ job burnout. Informed by the theoretical arguments of reference group theory and norm of equality, we further propose two sets of competing hypotheses to test whether LMX differentiation within teams enhances or dampens the effect of LMX on relieving job burnout. Using a sample of 288 travel agents in Hong Kong, we find a negative relationship between LMX and emotional exhaustion. In support of the prediction of norm of equality, the results show that the negative relationships between LMX and emotional exhaustion and between LMX and diminished sense of personal accomplishment were stronger when LMX differentiation was low. Implications for theory and managerial practice and future research directions are discussed.

KeywordLeader–member Exchange Job Burnout Leader–member Exchange Differentiation Job Resources Emotional Exhaustion
DOI10.1080/09585192.2016.1216875
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaBusiness & Economics
WOS SubjectManagement
WOS IDWOS:000445489700005
The Source to ArticlePB_Publication
Scopus ID2-s2.0-84982843769
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF MANAGEMENT AND MARKETING
Corresponding AuthorLai, J. Y. M.
Recommended Citation
GB/T 7714
Lai, J. Y. M.,Chow, C. W. C.,Loi, R.. The interactive effect of LMX and LMX differentiation on followers’ job burnout: Evidence from tourism industry in Hong Kong[J]. INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, 2018, 1972-1998.
APA Lai, J. Y. M.., Chow, C. W. C.., & Loi, R. (2018). The interactive effect of LMX and LMX differentiation on followers’ job burnout: Evidence from tourism industry in Hong Kong. INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, 1972-1998.
MLA Lai, J. Y. M.,et al."The interactive effect of LMX and LMX differentiation on followers’ job burnout: Evidence from tourism industry in Hong Kong".INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT (2018):1972-1998.
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